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Gettel Acura - Service Center

Sarasota, FL

4.6
733 Reviews

733 Reviews of Gettel Acura - Service Center

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June 22, 2023

I scheduled an appointment to have my key fab programmed. The work was performed in about an hour as planned. More

by rgirard098
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Gettel Acura responded

Thank you for the review and I am glad to hear that you were able to get your work done within a timely manner. We do our best to keep our time promised so we appreciate sharing your experience. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 21, 2023

I was very satisfied with the service I got when my SUV needed to be towed there. They were extremely helpful. More

by JUDY.MORTLAND
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Jun 30, 2023 -

Gettel Acura responded

Judy, We are sorry to hear that your vehicle had to be towed in but are grateful that it all worked out and that you had a great experience getting it back on the road. Thank you for sharing about our team and we appreciate you taking the time to leave a review. Thank you again Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 19, 2023

I always receive excellent service from Kimber. She checks with the garage to see how much time is left to complete the service on my car. I feel appreciated for choosing Gettel Acura. More

by carolcdp5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Gettel Acura responded

Thank you for sharing such a great experience with Kimber and our service team. We appreciate this review very much and we will make sure Kimber sees this amazing compliment to her work. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 18, 2023

Service has been very good and extremely considerate for the eight years I have owned this, my second, MDX. Service brought me back to same dealership. More

by bobcombs2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Gettel Acura responded

Thank you for the great review about our service team. We truly appreciate your loyalty to both the brand and our dealership. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 17, 2023

Awful. If it hadn't been for the woman assistant mgr. I would never come back. She saved the day. You're lucky to have her. Roger doesn't deserve the 1 More

by CTDMYRIAMG
Recommend Dealer
No
Employees Worked With
Roger Weidner, Roger Weidner
Jun 17, 2023 -

Gettel Acura responded

We apologize for your experience and would love to recognize who it was that did help you. Do you recall which ASM helped you out in place of Roger so that we can ensure she is recognized for helping out? Again our apologies on your visit with our service department and next time we can have your advisor changed to who helped you and gave you a better service experience. Brian O'Connor General Manager boconnor@gettel.com 941-343-5700

June 17, 2023

Excellent customer service. They always take great care of my Acura and have fair pricing. More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Jun 30, 2023 -

Gettel Acura responded

We appreciate the honest and upfront review about our service team. We truly appreciate taking the time to share your visit with us and we look forward to helping you again with your next service visit. Thanks again, Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 17, 2023

Service took an hour longer than expected, but the advisor was very apologetic so all good More

by LOUDRENDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Jun 30, 2023 -

Gettel Acura responded

Thank you so much for being so understanding regarding your wait time. We strive to stay within our time estimates but sometimes things happen and it takes longer than expected. Thank you again for being so understanding and we will continue to do all that we can to ensure your next visit is done within the time allotted. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 17, 2023

Maddie was wonderful. She was professional and explained everything to me for the service on my car. Maddie answered all my questions and told me how long it would take to More

by CHERIEWINNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Jun 30, 2023 -

Gettel Acura responded

What a great review for Madison and our service team!! Thank you for taking the time to share this with everyone and we will definitely make sure Madison gets to read this review. Thank you so much. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 15, 2023

Car would not replicate why it would not start appropriately. Madison & service crew would not give up until the starter was pin pointed as the problem. More

by flnypd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept & Tony, Madison Quinn
Jun 30, 2023 -

Gettel Acura responded

We appreciate sharing this experience with everyone as you know this type of thing can happen. Thank you for letting us keep working at it until we found the source and were able to correct it for you. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 15, 2023

I had a prescheduled appt and waited for my car. I was told that the work would take an hour and a half. After 3 hours, I asked for the status. I was told that another unauthorized service was mista More

by Cfk0825
Recommend Dealer
No
Employees Worked With
Roger Weidner, Roger Weidner
Jun 30, 2023 -

Gettel Acura responded

We apologize for what happened during your service visit and have sat with those involved and can assure you this one off incident will not be something that is replicated. We do apologize for performing the next scheduled service and as you shared once noted made sure you were not charged as this was in no way your fault. Again we apologize for the wait time and can assure you that you will have a completely different experience with your next service and with your new advisor. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

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