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Gettel Acura - Service Center

Sarasota, FL

4.6
734 Reviews
Call Service Center (941) 335-9383

734 Reviews of Gettel Acura - Service Center

Sort by
March 02, 2023

Oil changes and tire rotation takes way too long. Slightly more than 2 hours! This happens even when I agave an appointment. The wait time is unacceptable! More

by PSCHOLL24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Hoffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2023 -

Gettel Acura responded

Sorry to hear your experience with us was less than perfect. We understand how valuable your time is and while demand is higher than normal that this time, we don't have any excuse as to the longer than normal wait time. Our team will work on improving this manner and offer a much better experience with less wait time. Thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

March 01, 2023

All the employees I came into contact with edge very olive snd helpful. Limber is especially professional and helpful. More

by roeymarg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Weidner
Report | Print
Mar 05, 2023 -

Gettel Acura responded

Thank you for such a positive review about your experience with Kimber and our team! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

February 27, 2023

No complaints. Nice waiting area. Kimberly kept me informed on any delays. Been coming here for years. More

by dontkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Weidner
Report | Print
Mar 05, 2023 -

Gettel Acura responded

Thank you for such a positive review about your experience with Kimberly and our service team! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

February 25, 2023

Always first class service. They even showed me how to connect my phone to the nav system More

by SAHLITUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Report | Print
Feb 25, 2023 -

Gettel Acura responded

Thank you for such a positive review about your experience with Roger and our service team! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

February 24, 2023

Great communication from our service advisor. ready exactly when promised! New to the area definitely go back to this dealership again More

by leahmarks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
Report | Print
Feb 25, 2023 -

Gettel Acura responded

Welcome to the Sarasota area! Thank you for such a positive review about your experience with Madison and our service team. Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

February 24, 2023

Very helpful and accommodating. My service person helped me get my blue tooth connected. I can’t tell you how much I appreciated that.! More

by cindymike1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Weidner, Madison Quinn
Report | Print
Feb 25, 2023 -

Gettel Acura responded

We are so glad to have helped you get your blue-tooth connected and thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

February 23, 2023

Roger Weidner is outstanding. He helped me after parts miss quoted me on labor installing EGR valve. I really appreciated his help and can do attitude. More

by jamescdenning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Report | Print
Feb 25, 2023 -

Gettel Acura responded

Thank you for such a positive review about your experience with Roger and our service department. Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

February 22, 2023

Who is Roger Weidner? I am not familiar with the name. Did not see a name tag. More

by angusjg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Report | Print
Feb 25, 2023 -

Gettel Acura responded

Thank you for an overall positive review about your experience. We apologize that did not like your advisor based on the rating and possibly not seeing a name tag? May I ask if your interaction with our team member was not a pleasant one for you? If this advisor review was in error please let us know so it can be corrected. If you did in fact have a bad experience please contact me directly so I can find out more about your service visit and interaction. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

February 20, 2023

Came to have my windshield washer fixed a week after I booked the appointment . Having had no communication to the contrary , I arrived at the designated time and eas told the repair part was back logged More

by JCLAPPISON
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Quinn
Report | Print
Feb 25, 2023 -

Gettel Acura responded

We apologize that your visit or interaction was less than perfect. I know that Madison was working to get an updated ETA for you. If you would like to reach out to us at (941) 343-5700 we would be happy to discuss your experience and what we can do to help improve. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

Feb 26, 2023 -

JCLAPPISON responded

Will call you Brian tomorrow am .

February 20, 2023

Got the work done. Comfortable lounge. River was easy to work with. I will be a repeat customer. More

by Dave.LANDSPERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Weidner
Report | Print
Feb 25, 2023 -

Gettel Acura responded

Thank you for a positive review about your experience with our service team. Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

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