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Gettel Genesis of Lakewood
Bradenton, FL
73 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 73 reviews
August 18, 2025
I was interested in a used vehicle. In my search, Gettel came up, having a vehicle that checked all my boxes, looked very good, low miles, and reasonably priced. I contacted the deale In my search, Gettel came up, having a vehicle that checked all my boxes, looked very good, low miles, and reasonably priced. I contacted the dealership using cars.com and the representative from internet sales returned my email within minutes. I drove almost 90 minutes to the dealership, seen the car which looked exactly like the pictures. When we got back from the test drive to discuss the price, that’s when things went down hill. The advertised price didn’t account for a $3500 “certified fee” or an administrative fee that was added on to “all customers “ and would be “discriminatory” if removed. I understand times are difficult and dealerships need to keep the lights on just like everyone else, but I didn’t appreciate the way I was spoken to regarding this. This was the 3rd dealership I was shopping at, and even though the last 2 dealerships couldn’t close a deal that I felt was fair, they never spoke to me in the tone that I was spoken to. 2 days later, the internet department reached out, and I explained why the deal wasn’t closed. She reached out to the sales manager, and a few minutes later, I received an email from him. He echoed his tone in the email, and referred to the fees as being “state fees”. I never asked to negotiate the sales tax, or DMV plate and registration fees which were clearly itemized in another part of the quote. I’m not going to mention any names in this review, I don’t want anyone to loose there jobs, but honestly and transparency is a better sales approach. I was fortunate enough to close a deal the week after at another dealership. More
by John A
Employees Worked With
A_D
March 30, 2025
Sales person was perfect! !! Then came the managers. After stating we don't talk to managers. Tried to sell us something else. Then came the different prices and pressure Immed !! Then came the managers. After stating we don't talk to managers. Tried to sell us something else. Then came the different prices and pressure Immediately saw what they were doing. I love salespeople who try that stuff. It was very difficult to get our car keys back. Told them if I didn't get them in 30 seconds I was calling 911. They reluctantly gave them to us. Had a copy of their last numbers. Got home and wife ( forensic account) was reviewing it and found $1800 to the dealers favor. Not sure if its deceptive practices or what. This is the second Gettle dealership that tried this. Anyway drove to Sarasota and bought a Lexus in 20 minutes. Beware know your stuff and chk the numbers! Be assertive your there to buy a car not to make friends. If not allowed. More
by Bill
Employees Worked With
Managers
December 17, 2023
This is my 3 rd Genesis very happy with service and staff at Gettal . Sevice department also great ! at Gettal . Sevice department also great ! More
by Docbob6
Verified CustomerNovember 15, 2023
I was satisfied with my visit and the service and staff were excellent would recommend to family and friends keep up the good work guys and gals were excellent would recommend to family and friends keep up the good work guys and gals More
by CBS62@yahoo.com
November 10, 2023
Even though the dealership is under major construction the service team comes through every time and in all ways! Very pleasant to deal with and they actually care about their customers. (Something other the service team comes through every time and in all ways! Very pleasant to deal with and they actually care about their customers. (Something other brands and dealerships should take note of) Love my Genesis and love the service at Gettel Genesis Lakewood . More
by hlb2461
Employees Worked With
October 19, 2023
Genesis manager is very unprofessional. When I booked I requested a loaner vehicle. Upon arrival there was no loaner. Wasted total 1 hour of driving for nothing. Took my sedan in for ABS li When I booked I requested a loaner vehicle. Upon arrival there was no loaner. Wasted total 1 hour of driving for nothing. Took my sedan in for ABS light on. Didn’t fix anything and then went over what needed to be fixed when I picked it up. However had no quote for me. Went to Courtesy in Tampa and was able to get my car in and out for service. And within minutes had a quote for the ABS light and fixed in 2 days. Needless to say - I will not be back. Fix your attitude when dealing with customers who paid extra to have great service. More
by MELRN84
Employees Worked With
Michael
September 17, 2023
Mark Phillips was very accommodating so that we could get our GV80 in for service before we took a vacation involving many miles. Mark is very thorough, professional and friendly. The service department hand our GV80 in for service before we took a vacation involving many miles. Mark is very thorough, professional and friendly. The service department handled the service efficient and effectively; in fact, it was completed in less than 2 hours. Mark checked me in and had the loaner ready which was appreciated since I had a meeting. More
by TBERG0
Employees Worked With
September 17, 2023
Everyone was pleasant and accommodating. While the wait time for my GPS to update was longer than expected, I didn't feel like I had been forgotten. While the wait time for my GPS to update was longer than expected, I didn't feel like I had been forgotten. More
by ecuyler1
Employees Worked With
Other Employees :
Service Mgr - Greg Bowers went out of his way to check on progress of my car and kept me updated.
September 01, 2023
We had a couple issues now solved no problems now. Hence the highest rating. So we are very pleased. Chad was very helpful in solving our issues. Love the vehicle. Hence the highest rating. So we are very pleased. Chad was very helpful in solving our issues. Love the vehicle. More
by gdeible
Employees Worked With
Chad.
