Gettel Genesis of Lakewood - Service Center

Mark is the best service advise the you have on this dealer !!! Always Great communication, fast and very friendly… dealer !!! Always Great communication, fast and very friendly… More

Absolutely the worst experience, poor communication and my car still isn’t fixed after 2 visits. my car still isn’t fixed after 2 visits. More

Told when I arrived that it was at least a one hour or more wait. Why did you not call me? “We are too busy”. I called my patients when I was running behind why not Huyndia. Plenty of people standing more wait. Why did you not call me? “We are too busy”. I called my patients when I was running behind why not Huyndia. Plenty of people standing around up front. One women waited 1:30 before her car was taking back. I was Told when I called that valet And loaners booked 5-6 week out. I left home At 1:00 and got home at 5:30. For a oil change and tire rotation. I Did meet 1/2 Dozen people like me who were mad about the Serivice. I did Learned a lot about England and cats from the people waiting. Next time I will wait 6 weeks For valet. A young salesman name Bob? Was very helpful in explaining questions I Had about the car and I Had a lots of time for Questions. Thankfully I brought two books with me to read. Your Television never did work in the reception room You need to cross train your employee so that when one section Is overloaded that others can come in and help. Also your internet is the worst I have ever seen. A speed check was 2. Compared to what I have at home which is 500. More

No Customer Service Back on 10/03/2019 I called the service department to ask a question about my Rav4 at 9:19 am. The service person who answered said I needed to speak Back on 10/03/2019 I called the service department to ask a question about my Rav4 at 9:19 am. The service person who answered said I needed to speak to a service advisor and transfrred me, of which I got a voicemail. I left a message for a return call. As of the following day by 1;00 ,pm I still had not received a return call. I called dealership to speak to the general manager and was told not sure if he was in and was transferred to voicemail. Left another message for return call. As of Saturday the 5th I still had not received a call back. I them went to Toyota.com to find email for Mr Gettel and the pop up to assist you said he doesnt have one. Reallu in todays age he doesnt have one. So I reported to the BBB. Customer service is vital in any business. The Gettel corporation doesn't care. Once they sell you a car they are done with you. I called another dealer and had my answer in 10 minutes. I do not recommend anyone using this dealership. If I could return my car to them and go to a different desler I eould in a heartbeat. More