Gettel Hyundai of Lakewood

This is the email I sent to the GM 2x and still no response Would never buy from Gettel again My name is William Moore I have bought several cars from your dealership so has my husband and referred y response Would never buy from Gettel again My name is William Moore I have bought several cars from your dealership so has my husband and referred you to many people in my business at New College of Florida, Ringling Museum FSU and USF Sarasota. I have to tell you I was most disappointed this time with the salesperson and the follow through of team. I feel for the first time I am a number and not part of the Gettel Family. I purchased a New Hyundai Santa Fe Hybrid in the middle of May when I brought my Hyundai Tucson in for service (which I was thrilled with). I spoke to Michelle about what I was looking for what I had to place down and the terms I wanted. I really wanted a 60 month did not fit in my budget so went to 72 months which I was fine with. When I got into Finance it went to 7 months at that point to late to turn back 2nd mistake. 1st mistake I was told to come back at 4pm and car would be ready and that I would sign then. I waited in the car repair waiting room for 45mins waiting on Michelle trying to complete another sale with a couple and she stated to me She was sorry she did not know I was there. 1st Mistake. When I checked the car out, I saw a dent and chip on the driver's side and usually would not take the vehicle if not in pristine condition. but was told by Michelle I will put a request into service to take care over 3 months no phone call I WANT THIS TAKEN CRE OF IMMEDITELY! 3rd Mistake. No follow up how is your car are you enjoying nothing cricket's 4th mistake. This is not what I expect from Gettel. Ryan had given me your email address. He said he was going to speak to Michelle also I never heard anything since him and I spoke on July 11th. He stated that it showed in my records that Michelle tried to call I went to my phone records and received nothing from Gettel the last 2 weeks of July. I will not recommend nor ever purchase a car from any Gettel again. I have also reached out to Hyundai USA. It seems since your big remodel standards are lacking. More

I received great customer service from this dealership. My salesman was quite knowledgeable and provided me with the information I needed. My salesman was quite knowledgeable and provided me with the information I needed. More

I’m very impressed with the service and the presentation of this dealership, very professional and efficient friendly service from my service manager. of this dealership, very professional and efficient friendly service from my service manager. More

This dealership did not repair nor even looked at the reported problem. I took the vehicle down for a 2 year service (oil change and rotate tires) and to check on the engine light that came on, that I re reported problem. I took the vehicle down for a 2 year service (oil change and rotate tires) and to check on the engine light that came on, that I reported and the details involved. Once I attempted to drive off the engine light was still on. It wasn't even looked at. This vehicle currently has less than 4000 miles in 2 years. Once, i went back into the dealership, i was informed that I would have to pay for a complete diagnostic service and that it may not be covered under Hyundai's warranty. I have to question if this dealership even performed the other requested activities? Also, Hyundai warranty does not appear to be even worth the paper it is printed on if a vehicle with less than 4000 miles may not be covered by their worthless warranty. I would not recommend any Hyundai product or this dealership to anyone. More

They took great Care of me I purchased a used car it was in great shape and they gave me a fare number for my trade. in great shape and they gave me a fare number for my trade. More

Did a great job in service. It was very quick and pleasant. Thank you for taking care of me. It was very quick and pleasant. Thank you for taking care of me. More

Called 2 days in a row to ask a simple question. Do I have any oil changes remaining on my vehicle. Talked to 3 different people both days who were going to get a message to the service department s Do I have any oil changes remaining on my vehicle. Talked to 3 different people both days who were going to get a message to the service department scheduler to call me back. Never heard back from anyone in any capacity. I will not be taking my vehicle back to Hyundai Lakewood, poor customer service, wow More

They need to change their advertising. Gettel does NOT get it! Terrible customer service. Had an appointment today at 7:15am for 2 recalls that they made the arrangements. Dropped off the Gettel does NOT get it! Terrible customer service. Had an appointment today at 7:15am for 2 recalls that they made the arrangements. Dropped off the car to Kaila at the correct time. An hour later she returns to say they done have the parts. They will have to reschedule. One recall is from Nov 20, 2025 . Apparently they used our parts on someone else’s vehicle. This is at least the 5th time we have had our new Santa Fe in for service. Gettel Doesn’t Get it! More

I had a great experience working with Lenny at the Hyundai store in Lakewood. He was knowledgeable, transparent, and genuinely helpful throughout the entire process. He made everything simple and stre Hyundai store in Lakewood. He was knowledgeable, transparent, and genuinely helpful throughout the entire process. He made everything simple and stress-free from start to finish. If you’re looking for someone professional and easy to work with, I highly recommend asking for Lenny. More

Sales person, Reuben, followed up with me and then I finally made a purchase. I had a great experience and the dealership worked with me to make it happen. finally made a purchase. I had a great experience and the dealership worked with me to make it happen. More