Gettel Hyundai of Lakewood

Goes above and beyond in making sure customers are satisfied with their work and customer service experience satisfied with their work and customer service experience More

Always quick and courteous service with an attention to detail!! Our service writer Juan is very good!! detail!! Our service writer Juan is very good!! More

My whole experience was good. Everyone I dealt with was helpful. Cas did not pressure me at all. He took his time with me and answered all my questions. I am very pleased with Everyone I dealt with was helpful. Cas did not pressure me at all. He took his time with me and answered all my questions. I am very pleased with him and my experience. I also want to thank the finance person, the man who helped me carry my things out to the car and the man who detailed my car. All the people there were very personable. Thank you! More

The service personnel were courteous and friendly. The work was done in a timely manner. The work was done in a timely manner. More

Always friendly and helpful. Very informative on the problems and regular maintenance of the vehicle Very informative on the problems and regular maintenance of the vehicle More

The work was impeccable and the staff were very friendly and very helpful, especially Tom Hayes. Would recommend This shop to anyone. and very helpful, especially Tom Hayes. Would recommend This shop to anyone. More

Our salesman Alan was excellent. He helped in anyway he could and answered all of our questions. He helped in anyway he could and answered all of our questions. More

Prompt and thorough, clear explanation of what needed to be done, finished before the promised time. be done, finished before the promised time. More

It took a few minutes to figure out who was my service advisor. But once i met Thomas everything went smoothly. He was very helpful and kind. Thomas even got me an uber to take me home. Everything was com advisor. But once i met Thomas everything went smoothly. He was very helpful and kind. Thomas even got me an uber to take me home. Everything was completed as i expected. More

am sad to share this review, as I think Hyundai makes a great car. This review is solely about the dealership and their lease buyout practices. I leased a Hyundai for my daughter in 2019 and that lease end great car. This review is solely about the dealership and their lease buyout practices. I leased a Hyundai for my daughter in 2019 and that lease ended in May of 2022. I was told by Hyundai that I should go to the nearest dealership if I wanted to purchase the car with the lease buyout option. I made an appointment over the phone and at that time was told I had to pay for a required safety inspection to buyout the car, which would be $500.00. In between the phone call and my appointment I read the lease contract which had no mention of the required safety inspection. I went to the appointment and was then told this inspection was now $600.00 and the tag and title fees would be $799.00 on top of that. I quickly googled tag and title fees in Florida and they are about $75 not $799. I questioned both fees and told them it’s not in my lease contract. I then called Hyundai Motor Finance and was now told I could use a third party company to complete the buyout. The company is called Tresl. I then called Tresl and gave them all of my information, they immediately said their fee is $399.00 plus tags and title which was $136.00. I told this the salesman Alan who was helping me and even showed him a local article discussing how dealerships are charging fees that are illegal to customers trying to buyout their leased car. In the end I used Tresl, they saved me $1000.00 in fees that Lakewood Hyundai insisted were non negotiable and standard fees that the state of Florida required! I am so disappointed in my only and final interaction with this dealership, they lied, tried to take my money unnecessarily and I hope no one falls for their tactics. My buyout on my lease contract was $16027.00 attached are photos of what the dealership wanted to charge and the buy out Tresl provided. Knowing how they handled this I wouldn’t trust purchasing from them either More