Gettel Hyundai of Lakewood

I brought my 2022 Kona in for a factory recall. Roberto helped me and he was good about explaining the recall and that the car would need to be left for at least 6 hours (no one explained this in a Roberto helped me and he was good about explaining the recall and that the car would need to be left for at least 6 hours (no one explained this in advance). Roberto helped me with a rental car which was good because one part was not available and had to be overnighted. The next day Roberto called to let me know that the car would not be ready until the following morning but he made sure there was no problem extending the rental. So far so good. After I drove away I noticed a bad vibration that was not there before the recall servicing. I called the service department several times and no one answered. I left at least 2-3 messages explaining all of this and no one ever called me back. I specifically said on one message I wanted to be sure the car was safe to drive but that got no response or acknowledgement. The vibrations started to decrease each day so I gave up on getting a call back. Since no one from the Service Department returned my calls I figured this was part of the effects of the recall and that the service department was not concerned. There is still a slight vibrating when the car is idling and at low speeds. It is annoying mostly because it was not there before the recall. I was disappointed that my messages were ignored and no one bother to explain that this was, or was not, a normal result from the recall servicing. More

Third time there for the same issue and they say there is no problem. They say it is a down shift at 11 miles per hour. I have never had a car do that. For a 2018 Sonata there should be no issues like that. no problem. They say it is a down shift at 11 miles per hour. I have never had a car do that. For a 2018 Sonata there should be no issues like that. I am not happy Tgat is a problem that they don’t want to hear More

Just something as simple as reminding me about the appointment and the updates during service.. impressed me very much!! appointment and the updates during service.. impressed me very much!! More

Service is good, but sometimes I wait too long. Check in service delay can be a little slow as well as notifications when your car is done. Check in service delay can be a little slow as well as notifications when your car is done. More

Poor customer service. No hospitality. Before, I felt like I mattered with Hyundai, not now. No hospitality. Before, I felt like I mattered with Hyundai, not now. More

Willie was great to work. He answered all our questions and was concerned about our comfort. It was a hot day outside. The guy handling the final paperwork answered all our qu He answered all our questions and was concerned about our comfort. It was a hot day outside. The guy handling the final paperwork answered all our questions. I felt like I had new friends. The made the car buying experience tolerable. The website did not show accurate info however. More

Took my 2014 Santa Fe in for its first scheduled maintenance check. Very well organized service department staff. Juan greeted me and took the necessary info before moving the vehicle to the bay are maintenance check. Very well organized service department staff. Juan greeted me and took the necessary info before moving the vehicle to the bay area. Very comfortable waiting area with water and coffee available for customers. Overall, a "10" for service and customer support. More

Roberto is the best on service and let customer knows about the problems in there cars about the problems in there cars More

Service always have been great, so the service advisors. I hope there were loaners because I needed to wait few hours because I live a little far from the dealership. I hope there were loaners because I needed to wait few hours because I live a little far from the dealership. More