Gettel Hyundai of Lakewood

The sales person was very professional but the dealership can use some improvement particularly the service department. can use some improvement particularly the service department. More

Great customer service. Staff was friendly, answered questions thoroughly, provided options and information. I would buy a car there again Staff was friendly, answered questions thoroughly, provided options and information. I would buy a car there again More

And she made the total experience wonderful. She was worth the trip to your dealrrshipMegan was wonderful She was worth the trip to your dealrrshipMegan was wonderful More

Excellent service. They Found the car I was looking for, and everything was handled professionally. They Found the car I was looking for, and everything was handled professionally. More

Nick Shaw found the exact car I was looking for. Thus far I'm very satisfied Thus far I'm very satisfied More

Faithful to reach out to me when a car came in that I may be interested in. be interested in. More

Sales representative was friendly and knowledgeable. Finance staff also very helpful. All staff were supportive and did not feel pressured. Finance staff also very helpful. All staff were supportive and did not feel pressured. More

I have visited a bunch of dealerships in my life but this is probably the best I’ve dealt with. The sales manager Kevin was upfront on his pricing and gave us a smoking deal on a used car. The sales people b is probably the best I’ve dealt with. The sales manager Kevin was upfront on his pricing and gave us a smoking deal on a used car. The sales people bent over backwards to make us happy. Would definitely use again. We even had a small mechanical issue with our car and they got us into service right away and fixed it. More

Mark was very kind. He assisted me with my 2019 Santa Fe service needs. He recommended that I obtain new tires, as mine were “in the red” per the service technician, so He assisted me with my 2019 Santa Fe service needs. He recommended that I obtain new tires, as mine were “in the red” per the service technician, so I elected to do so. He told me the fourth tire was $1 as there was a promotion. That was great. I asked to keep one tire to take and make a spare, and Mark accommodated my request. They were able to put the new tires on right away, so no extra trip was necessary. Thanks so much, Mark. More

To start I am not one that writes many reviews but in this case I must. We bought a used 2004 Ford F-150 from Gettle Hyundai of Lakewood. We found the truck online thru Carfax.com. It was a one owner tru this case I must. We bought a used 2004 Ford F-150 from Gettle Hyundai of Lakewood. We found the truck online thru Carfax.com. It was a one owner truck with 124K miles on it and all the info said that the truck was well maintained. Some dealers wouldn't keep this old of a vehicle on the lot and maybe send to an auction, but in this case they did. Knowing that the truck was being sold at a new car dealership gave us a sense of comfort that the car had gone thru their multipoint inspection process and was good. We called and spoke with the sales rep Willie McNeal to let him know that we were interested and that we will be driving up from Atlanta area to take a look it. So he put the truck on hold for us so we could meet up the next day and take it for a test drive. Willie was very personable and real, very easy to deal with and not like a stereotype sales associate that you hear of. His goal was to make sure we were comfortable and comfortable with the truck. We bought the truck and drove it home. Unfortunately the truck broke down about 12 miles just before getting home. We called Willie the next day to let him know what was going on and he immediately got his manager Kevin Allen involved. The truck had a 500 mile/3day warranty, but that expired on our trip home. We took the truck to our local mechanic where they diagnosed it with a #3 and #4 cylinder misfire, although they could not figure out what the actual problem was as there are many things that it could be. Kevin from Gettle and I were in communication often during the process and then suggested we take it to a Ford dealer near us, that way they could do a dealer to dealer transaction to cover the cost. The dealer had it for over 5 weeks and then finally said we need a new engine. This did not seem right with either Kevin or I, so we had the truck towed to another Ford Specialist in the area. They took one look at it and found that one of valve springs was broken. The fix was made and the truck returned to us. Kevin at Gettle said not to worry about the bill and took care of the cost. Awesome ! Well we got the truck home, cleaned it up and drove it a few miles. The next day the we heard a knocking noise from the motor. Not good, what next ? I called Kevin once a gain and we took the truck back to the same specialist. They said it was the timing chain, guides and tensioners going bad as well as cam phasers. I called Kevin at Gettle once again and he said get it fixed. Kevin was just a shocked as we were and said this was something that they did not expect to happen and was very apologetic through the whole process. The truck was fixed once again and has been driving great since! And Gettle ? Well, they picked up the cost for all the repairs and I can tell you they were not cheap repairs. Kevin and Gettle Hyundai could have very well said I was responsible for the cost, but they stood by and made sure that we were taken care of. I can't speak highly enough of this dealership. In every way shape and form they stood by their sale and to make sure it was right. I don't know what kind of profit they made on this sale, but in my opinion and of what I know based on the repair cost, the profit was not as important as their integrity. Integrity was everything to this group and it shows. In my book Willie, Kevin and Gettle Hyundai of Lakewood are awesome ! Thank you for all that you did !!! More