If I could give this dealership zero stars, I would. For context, we have purchased or leased five Hyundai vehicles in the past ten years - four of them from Gettel - but that will never happen again.
Our 2019 Santa Fe Ultimate is coming off lease shortly, and we were considering a Palisade Calligraphy or a top of the line Santa Fe Hybrid. Took a Gettel Palisade home two weeks ago on a Saturday (5 miles each way) so my wife could drive it without a salesman hovering (no problem at all). However, their Santa Fe Hybrid was out on an appointment, so I called a couple of days later to schedule an appointment to drive it (to compare/contrast them). Nobody called back. Sent an email to the salesman, David. No response. Yesterday I called the internet department and Amanda scheduled an appointment for 3pm today (Wednesday). I took the day off from work, figuring there wouldn't be a crush of people mid-week (the dealership was empty when I got there). Sales rep Simas had the car ready to go at 3, but said he had to go with me. That wasn't the plan, so he went to talk to Amanda. 10 minutes later some "Sales Manager" came in and said they had to keep the car nearby "for appointments". I told him I HAD an appointment, and asked what had changed from 2 weeks ago when I took a more expensive SUV home on a Saturday afternoon.
He put his hands behind his head, sat back like every shady used car dealer you've ever met, and said "Well, things change daily." He was as smug and condescending as one could be.
I told him he'd lost our business, and I WILL NEVER DEAL WITH GETTEL AGAIN, AND WILL BADMOUTH THEM AT EVERY OPPORTUNITY TO ANYONE WHO WILL LISTEN.
FYI, be aware that Gettel is marking up their vehicles with a ton of nonsense "add-ons", "market adjustments", and the highest dealer fee around.
Do yourself a favor - test drive their cars, burn their gas, waste their time, figure out the car/SUV you like, then take a short drive up to one of the Tampa Hyundai dealers. You'll get a much better deal.
This was a horrible experience.