Gettel Hyundai of Sarasota

1) Disorganized, awkward experience when picking up car 2) Car was supposed to be title/licensed in WI with documents being sent to our Florida address 3) 30 days later we find Florida plates wer car 2) Car was supposed to be title/licensed in WI with documents being sent to our Florida address 3) 30 days later we find Florida plates were sent to our WI address; so our car still isn’t licensed & titled in the correct state 4) initially we wanted to pick car up in January after our family left after Christmas; we were told that we had to pick up car the day it arrived on the lot - Dec 26. We had insurance started on the 26th with the Vin number given to us 5). On the 26th, we were informed that the initial car didn’t arrive but that they drove a similar vehicle from Punta Gorda to Sarasota for us to pick up. Vin number was different. 6). We were told they would have us in and out in 1 hour to pick up vehicle; it was over 2 hours and our family was waiting for us to get home as we were first celebrating Christmas on the 26th which is why we asked to pick up the car in January. Our daughter lives in San Francisco, our son in WI and the last time we were all together was years ago! 7) No one told us what documents we would need to close the deal, including proof of insurance and DD214 for Veteran’s discount. When we didn’t have that readily available (we had insurance, just not an up to date card with us), we were told we could come back the next day to pick up our new vehicle or they would drive it back to us the next day. 8) they had already put 80 miles on our new vehicle and then wanted to add on even more driving it back to North Port, close to where it came from to start with. 9) When we arrived I mentioned that my vehicle didn’t have a red bow on it (it was Christmas, after all) and was told “you haven’t left yet”- cars in the lot had big red bows but when we came out to drive home - no bow on my car! 😢 10) The Gettel Advantage paperwork mentioned something about new car care products but we didn’t receive any. Was that an oversight? We have been buying new vehicles for nearly 50 years. Cash! This is unquestionably the worst buying experience we’ve EVER had. What do these people really do go a living? Dave & Debra Simonis More

My Hyundai Tucson was easy to drop off the night before work needed to be done in the morning. It was fixed without any problems. work needed to be done in the morning. It was fixed without any problems. More

Had to return to the dealership post oil change due to a leak. Was not very happy about that as I love a distance away. Otherwise service dept has been great leak. Was not very happy about that as I love a distance away. Otherwise service dept has been great More

I had taking my wife’s suv in for the oil to be done and tires to be checked for the weight and everything went smoothly and great and James let me know I needed a few things done with my fuel system that h tires to be checked for the weight and everything went smoothly and great and James let me know I needed a few things done with my fuel system that helped out my mileage a lot More

Performed all the work in a timely manner. Some suggested work might not be needed. Some suggested work might not be needed. More

The tech John working on my car has gone above and beyond to ensure my engine replacement and all needed services are done timely and with great expertise! He is an amazing mechanic and his attention to deta to ensure my engine replacement and all needed services are done timely and with great expertise! He is an amazing mechanic and his attention to detail and his customer service has been nothing less than stellar! I have felt so cared for by everyone in the service department at the Sarasota Gettel Hyundai. The finance man, Daniel Zamora has been very thorough and communicated all repairs needed and assisted with getting my rental all taken care of. I will be coming back for years to come thanks to your unbelievable team!! They both deserve a big raise for how well they are caring for your customers!! Thank you so much! Suzanne Stinson More

Elizabeth was extremely thorough, showing me every detail about my new Santa Fe. She also has a great personality … very friendly and knowledgeable. I think my experience with Elizabeth was stellar , bu about my new Santa Fe. She also has a great personality … very friendly and knowledgeable. I think my experience with Elizabeth was stellar , but I wasn’t too impressed with another gentleman (don’t remember his name) really pushing me to purchase additional warranties. I was told I have to take the Gettal advantage , then also felt pushed for warranties on top of it. I’ve dealt with many dealerships and didn’t feel that amount of pressure. More

Very satisfied with Gettel Hyundai dealership. Our sales person was very patient with me. They took me out to the car and explained everything to me. I returned a couple days in a row for extra he Our sales person was very patient with me. They took me out to the car and explained everything to me. I returned a couple days in a row for extra help. Would highly recommend this dealership. More