Gettel Hyundai of Sarasota

Loaner was not available, although I asked for one when setting the appointment. I had to wait 15 minutes for Hertz to deliver a small car that wreaked of cigarette smoke. I had no time to wait for another setting the appointment. I had to wait 15 minutes for Hertz to deliver a small car that wreaked of cigarette smoke. I had no time to wait for another one. The final bill did not include discounts we agreed to when I turned in the car with Car Care coupons. I found out the error myself and it was corrected. Although the car was washed, the wash did not include the interior. A section of the windshield had a strange residue glued to it that I had to scrape off and clean. Not one of my better service experiences. I would generally recommend this dealership, but not today. More

Lounge could be better equipped with more desks and plugs for laptops and the drinks were all gone. However, everything was done on budget and on time. for laptops and the drinks were all gone. However, everything was done on budget and on time. More

I discovered a nail in my tire and low pressure. I stopped in hoping for a quick turn around. Patrick was very helpful. Squeezed me in asap. He also added in my service that was also due. He even was stopped in hoping for a quick turn around. Patrick was very helpful. Squeezed me in asap. He also added in my service that was also due. He even was able to apply a coupon that I received in the mail. 90 minutes later, my tire was fixed and car serviced. Thanks Patrick! More

Bob was very professional and efficient. I was impressed that there were people available immediately to repair my window chips. I highly recommend the service dept and never feel any high pressure for adde that there were people available immediately to repair my window chips. I highly recommend the service dept and never feel any high pressure for added services. Keep up the great work. More

Always on time for appointments and service has been completed within the time frame quoted. Service advisers are friendly and helpful. Waiting room is comfortable and clean. completed within the time frame quoted. Service advisers are friendly and helpful. Waiting room is comfortable and clean. More

Patrick is always very helpful and friendly. He makes sure in and out in a respectable period of time, is quite courteous and answers any questions I may have. sure in and out in a respectable period of time, is quite courteous and answers any questions I may have. More

I've been going to Gettel for a few years, never had any reason to distrust the service dept, that is, until now. while waiting for my oil change to be done, the rep came in to tell me my brake fluid was "v reason to distrust the service dept, that is, until now. while waiting for my oil change to be done, the rep came in to tell me my brake fluid was "very bad, dark brown" needed immediate at- tention;I'd had my car serviced back in April (not @ Gettel). I couldn't recall what I'd had done but it was lot so I declined his offer to replace the fluid, got the car, checked my papers, and sure enough, I'd had the brake fluid changed in April, this is now early Jan. but I'm no mechanic so I took the car to the place I'd gone to orignally; I explained what I'd been told, the tech took a sample of the fluid, it was a teeny bit pinkish, not even close to "dark brown" but because the change was under warranty, they changed it for me again anyway; so now, the end result? I no longer have any faith in the service dept,will take my business elsewhere; I believe they were willing to lose a customer to make a few paltry bucks, not good and it didn't work so, I leave it up to you to decide p.s. I was with the tech when he took the sample and compared it to the chart so no funy stuff went on. More

Went to the service department for a 10:45am appointment. Went in to the service advisors office not a greeting, hello or even an acknowledgement I was even there.. after waiting 10+ mins someone finally hel Went in to the service advisors office not a greeting, hello or even an acknowledgement I was even there.. after waiting 10+ mins someone finally helped me. I was there just for a oil change. So I waiting in the lobby, at 12:30pm I went to check on my car and it had not even been taken in to get started. I was already there a hour and a half. Finally at 1:30pm I was done. No apology, once again no acknowledement that the service was horrible or sorry you had to wait, nothing. It should Not have taken well over 2 hours for a oil change, that is unexpectable. Needless to say, I left there infuriated and will never recommed this dealership. I have never had such poor sorry service. What a Huge disppointment this was. I bought my car here but will never return for any type of service let alone upgrading my car. And will be sure to sprend the news to many people.. More

I didn't even MAKE it to the dealership. I received such lousy service over the phone I didn't even bother. Especially when the salesperson Scott that I had requested return my phone call. (I was assuming h lousy service over the phone I didn't even bother. Especially when the salesperson Scott that I had requested return my phone call. (I was assuming he would call me back the same day...silly me!) was "very busy" and "by the time he calls me back, I'll already be there for my appointment. But, I'll give him the message to call you." as said by Patricia. Scott DID end up calling me back, late the next evening approximately 24 hours later and was asking for "rick" to call him back. Who is RICK??!! HELLO!!!! Funny thing.....all the other dealerships I contacted, they had a salesperson call me right back. I wouldn't recommend this dealership for the simple fact that if they can't even get it right on the first telephone experience, why would I want to go there in person? More