Gettel Nissan

I especially appreciated the video review! Service was prompt and thoughtful! My car looks terrific. Service was prompt and thoughtful! My car looks terrific. More

They are very nice people and also help me with everything with my Kia Soul purchase. everything with my Kia Soul purchase. More

They have bent over backwards to treat me with courtesy and respect, and I have high confidence in the work they’ve done on my Sentra and respect, and I have high confidence in the work they’ve done on my Sentra More

My service advisor (Hector), is very professional, helpful and knowledgeable. Always available for my maintenance appointments. helpful and knowledgeable. Always available for my maintenance appointments. More

They claim they could not duplicate my issue. I feel they just choose to ignore it. They know the issues. I feel they just choose to ignore it. They know the issues. More

All repairs done to satisfaction in a timely manner. Appreciate Laura, she is the best Appreciate Laura, she is the best More

I just bought a car this week and we had a great experience! We worked with Sean and he was very personable and friendly. He really listened to exactly I was looking for in a new car. He helped me f experience! We worked with Sean and he was very personable and friendly. He really listened to exactly I was looking for in a new car. He helped me find the perfect car and provided excellent customer service throughout the entire buying process. Very appreciate for everything! More

Everything is very expensive. I remember when a tire rotation, safety check and fluid levels check were all included in the price of an oil change and the price of the oil change I remember when a tire rotation, safety check and fluid levels check were all included in the price of an oil change and the price of the oil change was a small fraction of the cost today. A lube job was also included but now days joints are no longer even lubricated. And so now that I sound like my dad, get off my lawn!🤣🤣🤣 More

I was very specific on what I wanted and what I needed and did not get any of them. I unfortunately need to get rid of the vehicle I was currently in. Now my windows are damaged on a brand new car. My s and did not get any of them. I unfortunately need to get rid of the vehicle I was currently in. Now my windows are damaged on a brand new car. My sales person won’t call me back and the dealership won’t let me talk to a sales manager. More

I recently had a poor serve experience with Gettel Nissan in Sarasota. I made a 30,000 service appointment on-line, which I scheduled from July 28th. I dropped the car off a day early (July 27th), and the in Sarasota. I made a 30,000 service appointment on-line, which I scheduled from July 28th. I dropped the car off a day early (July 27th), and the Service Representative indicated that they could have the service done that same day. Great start. The service representative wrote up the work order. I added new wiper blades to the request, which they added. I was very surprised that the “estimate” was for over $700. It seemed to me the online site showed half of that amount, but I didn’t have any way to check. Later that day I picked up the car and was given an invoice for $723.54. I went home and checked the online price. It showed a cost of $375.84 – almost $350 less than I was charged. So today (July 28th) I went back to the dealer and asked for the Service Manager for an explanation. His reply to me was that I signed the estimate. The Service Representative that I had originally worked with was also standing there and said the online price was for a “Schedule-1” class of service, and that Gettle had done a premium version of that that included changing transmission fluids. The Service Rep never explained this to me or made me aware of alternatives at the time he presented the estimate. I simply wanted the “Nissan recommended” service, and the additional work is not part of that – it’s a premium level of service. I would have passed on anything extra. What we apparent have is an “up-sale” tactic that the Service Rep did to me, and that the Service Manager defended when I went back for an explanation. This feels like a form of fraud. My on-line service request reflected the Schedule-1 service, plus wiper blades – not a premium service level. Attached are a screen print of the website and a copy of the Invoice. For $350, Gettel has permanently lost me as a customer (and that includes the Gettel Toyota dealership that I have bought two cars from). And by copy of this letter I am submitting a complaint to the Better Business Bureau and the Florida Attorney General. Perhaps this “up-sale” tactic is more widespread than just me. By the way, I’m 71 (senior) More