I went to Gettel Nissan in January after my lease was up. I had leased a 2016 Rogue in NH but moved to Sarasota in 2019. When my lease was up I didn't know what I was going to do. I work from home and only put about 20,000 miles on the car in 3 years. I was thinking about buying out the lease but when I went to Gettel the salesman, Phillip, starting going through my options. 1. purchase the old lease. 2. lease a new Rogue. 3. Purchase a new Rogue. I took the 2020 Rogue for a test drive and I liked it. So when Phillip and I sat down he was pushing for the sale, but I was reluctant because my monthly payment was going to go up from $259 to over $400 a month. I expressed my concerns and said I was nervous about extra overhead because I am self-employed so I do not get weekly or even monthly paychecks. So Phillip says, " By the way if you purchase a new Rogue, we will absorb all of the end-of-lease fees for you." I didn't know what they were yet, but I knew I had one more payment so I thought, well that sounds good and I do like the idea of buy over leasing. There wasn't a cost difference between buying and leasing that I could see, from the numbers Phillip showed me anyway. So I agreed to buy the car and I tell you I was out of there driving a 2020 Rogue an hour later. By the way, I love the 2020 Rogue. I am extremely happy with it and I was happy with Philip for getting me in and out so fast. However about 10 days later, everything changed. It started about 6-7 weeks of xxxx for me. I started getting letters from the Nissan Leasing company saying I owed them $1047 for end of lease fees. I at first went to the NMAC website and wrote, "there must be some kind of mistake because Gettel Nissan assured me that they were picking up the lease fees."
They said it must not have gone through yet and I agreed. Then a week later I got another letter and an email, "you owe us $1047" I called them again and they said Gettel has not cut them a check.yet. I gave then Gettel's phone number and email. I said "you should talk to them" Then another week goes buy and more emails and a letter asking for the $1047. I call up again and they said "Look you owe us this money. We have not heard from Gettel" so then I called up my salesman, Phillip and got him on the phone. As soon as he heard me say "this is Paul" his voice dropped like I was an ex-girlfriend. I explained what had been happening. Phil said "hey that's not my department. I will talk to the sales manager and take care of it" I was happy. I was thinking this was all over. then the next week I get another bill. I called NMAC again and I said, "I talked to Gettel. I think you just have to wait it out. I think they are slow over there" Then time passed and I thought it was all over. Until this morning when I got a letter from a collection agency ( vital recovery services) for the $1047. I called them up and told the whole story to them The woman on the phone was extremely rude and insisted I had to pay the money. I told her if that's the case the Gettel committed fraud, right? She started getting angry with me and kept saying "this is your debt, nobody else's" I said but The dealership lied to me right? She said it wasn't problem and I had to pay. No, I am a Christian, and I try to be curious and watch my tongue. but I called her something that I feel bad about. It was misdirected anger, but I am self-employed. My clients are shutting down their businesses. I host lost thousands in the stock market, and l well lost it today. I snapped. I kept thinking, "what did I do other than I bought a $30,00 Nissan.? That's the thing this is my 3rd Nissan. A pathfinder and 2 Rogues. the last being purchase with a little money down. After I got off the phone with Vital Recovery, I called up NMAC again, waited 45 minutes on hold, gave up then called the Grettel sales manger. I forget his name, but I told the whole story to him. At first, he seemed concerned but said "Phillip isn't in he has been out sick" I said " I called Phillip a month ago and he said it wasn't his doing. it was the sales manager" Then he said " You know when salesman say that. It doesn't mean all the fees, only some of them. He asked me what the final bill was and I said $1047. he asked me to break it down for him because he seemed completely in the dark though I know he was looking at my file. After all, the receptionist had already pulled up my file before connecting me. He wanted an Itemized list of the cost. at first,the said "we only take off the wear and tear and final payment" I said "that's great because after 2 months I was finally getting somewhere. I got Gettel to admit they owed me something. But when I told him the wear and tear was over $400 he said . " call the leasing company and dispute that charge. We ill pick up the rest but not the wear and tear." He then said he would look into it and call me back in an hour. Well, he never called back, and that is why I am writing this review now, I bought a $30,00 car and have been made to feel like a cheat and a criminal for the last 2 months, and the reality is that Gettel made a promise to me just to land a sale, and most likely the salesman didn't have that authority and the sales manager said afterward" don't worry about it" It will go away. They suckers end up paying in the end or the Leasing Company will forget about it"
Its disheartening in these dreadful times, when the world is pulling together, the government is sending out checks, suspending loan payments, removing the tax for IRA withdrawals, and extending the tax due date to help people like me, small business owners like me, that in all my phone calls today no one apologized. no one took responsibility. The last thing the Gettel sales manager said to me was " I don't like the way you spoke to me." I do believe that's why he never called back. I remember my father, may he rest in peace used to say to me "son actions speak louder than words, people will say all kinds of things and make all kinds of promises, but most of the time they never follow through""
You know my action/ I bout a $30,000 Rogue. What has Gettel done?
Nissan loyal customer for 20 years.