We love our SUV (2015, Honda, Pilot) and feel we did get a good deal on it, but once we got home and had some questions pertaining to the Pilot, our salesman (who told us to email him anytime, with any concerns) barely responded with a sentence, and that was after multiple attempts to reach him. The general manager was copied on two of our emails and he never responded at all. Our concerns were never addressed. On the day of purchase, the finance guy told us he could not transfer our plate as it needed to be replaced and that he would find out how much he would have to charge us (we were there on a Saturday) and he would get back to us that Monday. He said it could be up to $300??? We never heard from him and multiple attempts to reach him were met with no response. I gave up on him and went to the Tax Collector's office and they told me they could have easily done it at the car dealership, it just required 2 more steps, and it would not cost us anymore than our renewal plate fee (47.00) and once they found out who we purchased the car from, they informed me that this was typical for Gettel dealerships. So, after an hour at the Tax Collector's office, with them calling the dealership, talking with their title representative and being put on hold for 20 minutes, I had to go BACK to the dealership and get my plate. Apparently when a dealership is in the process of working on the title, it ties everything up until they release it, so it was better for me to let them give me the new tag...like they should have done in the first place! Even the title clerk at the dealership said she wasn't sure why the finance person didn't transfer it on the day of purchase. We also were never told there was only one key for the Pilot (a $200 plus cost now on us), until we were given that one key by another salesman, because our salesman was now with another customer. Our salesman told us at the end of our deal that his goal was 3 sales that day....he was on to his next sale. We never saw him again once he took us into the finance office. Basically, once we signed, he was done with us and once we left the lot, the whole dealership was done with us. Gettel Nissan is off our list for any future car purchases.