Gettel Nissan - Service Center

Nice and clean office area. Prompt service for scheduled maintenance. Like the status alert of vehicles Prompt service for scheduled maintenance. Like the status alert of vehicles More

Hector is by far the best service advisor I have ever worked with. He is knowledgeable, professional ,courteous and very communicative with his clients worked with. He is knowledgeable, professional ,courteous and very communicative with his clients More

Hello Jev, Let me start with I have waited a week to reply to your email. I have been waiting to see how Gettel Nissan would address an issue I had about my Previously Owned Nissan Murano Platinum. reply to your email. I have been waiting to see how Gettel Nissan would address an issue I had about my Previously Owned Nissan Murano Platinum. The day after I purchased the vehicle I was concerned about a low level vibration when I drove this car on the Highway. It was just noticeable enough for me to be concerned about what I feared was a problem with the transmission. I called Pete Marron in the Sales department with my concern. He immediately told me to bring the car back to the dealership. I was there in 15 minutes. My salesman, Jev Edmond, there at the front door waiting for me. He helped me with my Carplay and then went for a test drive with me around the corner. He listened carefully. I felt like he heard me even though we did not drive on the highway to replicate. I was then referred to the service department. At the time I felt like I was being "passed around" ... but that was not the case. Danielle Goukler was terrific throughout the process. Thank you for acting so quickly on my concerns. On Monday I returned to the service department as instructed. It was at that time they determined that although the tread on the tire was good, unfortunately there was feathering on the tire. The recommendation was 4 new tires at $245/tire. I was not happy. I called and left a message with for the GM. Jim Hoy called me back first thing Monday morning. He immediately said, "Let us replace the tires". We did that this morning. I am very happy now. This whole experience could have been a disaster. Instead this experience has restored my faith in good customer service. Thanks again. Job well done by all. Including the finance department and Ahmid Avdelnabi. It was a terrific team effort. Feel free to contact me if you have any questions. Warm Regards, Tom Palazzo tom.palazzo55@gmail.com 404-734-5735 More