Gettel Nissan - Service Center

All repairs done to satisfaction in a timely manner. Appreciate Laura, she is the best Appreciate Laura, she is the best More

Everything is very expensive. I remember when a tire rotation, safety check and fluid levels check were all included in the price of an oil change and the price of the oil change I remember when a tire rotation, safety check and fluid levels check were all included in the price of an oil change and the price of the oil change was a small fraction of the cost today. A lube job was also included but now days joints are no longer even lubricated. And so now that I sound like my dad, get off my lawn!🤣🤣🤣 More

I recently had a poor serve experience with Gettel Nissan in Sarasota. I made a 30,000 service appointment on-line, which I scheduled from July 28th. I dropped the car off a day early (July 27th), and the in Sarasota. I made a 30,000 service appointment on-line, which I scheduled from July 28th. I dropped the car off a day early (July 27th), and the Service Representative indicated that they could have the service done that same day. Great start. The service representative wrote up the work order. I added new wiper blades to the request, which they added. I was very surprised that the “estimate” was for over $700. It seemed to me the online site showed half of that amount, but I didn’t have any way to check. Later that day I picked up the car and was given an invoice for $723.54. I went home and checked the online price. It showed a cost of $375.84 – almost $350 less than I was charged. So today (July 28th) I went back to the dealer and asked for the Service Manager for an explanation. His reply to me was that I signed the estimate. The Service Representative that I had originally worked with was also standing there and said the online price was for a “Schedule-1” class of service, and that Gettle had done a premium version of that that included changing transmission fluids. The Service Rep never explained this to me or made me aware of alternatives at the time he presented the estimate. I simply wanted the “Nissan recommended” service, and the additional work is not part of that – it’s a premium level of service. I would have passed on anything extra. What we apparent have is an “up-sale” tactic that the Service Rep did to me, and that the Service Manager defended when I went back for an explanation. This feels like a form of fraud. My on-line service request reflected the Schedule-1 service, plus wiper blades – not a premium service level. Attached are a screen print of the website and a copy of the Invoice. For $350, Gettel has permanently lost me as a customer (and that includes the Gettel Toyota dealership that I have bought two cars from). And by copy of this letter I am submitting a complaint to the Better Business Bureau and the Florida Attorney General. Perhaps this “up-sale” tactic is more widespread than just me. By the way, I’m 71 (senior) More

Pleasure to do my business with this dealership. Very professional and obviously they know Nissan's. Only place I will take my truck!! Very professional and obviously they know Nissan's. Only place I will take my truck!! More

They did a good job at a fair price and Washington vacuumed my car out thank you Tom vacuumed my car out thank you Tom More

I was very impressed with my visit to Gettel Nissan Service Department. I brought my car to the Service department last week because it wasn't starting. When I arrived at Nissan I had the pleasure of m Service Department. I brought my car to the Service department last week because it wasn't starting. When I arrived at Nissan I had the pleasure of meeting the mechanic Jacob. I explained to him the issue I was having and he made me feel at ease by explaining the process of what he was going to do to get the issue resolved. After about 5 minutes he returned to tell me it was the battery, an easy fix! He tested all electrical components and any other problems that could arise just to make sure nothing else was wrong with my car. Jacob was extremely professional and very knowledgeable! He replaced my battery and had my car up and running in no time. I have been to a lot of mechanics and car dealers in the past and I have never had such exemplary service as I did at Gettel Nissan. Thank you Jacob for giving mechanics a good name, and giving people like myself confidence in a dealership! I will never go anywhere else! More

Great experience! George Pinegar is An amazing employee. Made my experience a very good one! George Pinegar is An amazing employee. Made my experience a very good one! More

Great people, easy to work with! They paid for for an Uber to get me to work! They paid for for an Uber to get me to work! More

This was a great service, thanks for the help, car is great. Thanks again Laura. great. Thanks again Laura. More

The two women that I came in contact with couldn’t have been any nicer or helpful than they were. I’ll be back. Stanley Goldstein been any nicer or helpful than they were. I’ll be back. Stanley Goldstein More