Gettel Toyota of Charlotte County

Went in for an oil change and rotation at 30k , was told that I was out of warranty at 25k. Left it to get oil change anyway. Went home called the Toyota co. Customer service, nice woman there looked m that I was out of warranty at 25k. Left it to get oil change anyway. Went home called the Toyota co. Customer service, nice woman there looked my car up and as I told service manager Mike. That I did have coverage for another 20k with 2 oil changes and 4 rotations. Called dealership in fort myers where I purchased. They told me it was right on computer for anyone to see. After leaving voice message and send an email. When I went back he realized he was not correct. I got over it. When I was driving out of dealership. Beeping in my car. The good was not even closed. Don’t waste my time going back in and wasting more time there. 3 services. Two of them with same service manager or whatever they are, not real thrilled with the service 2 of the 3 times there. But since your close to home and all dealerships take care of warranty work, which Mike told me in the beginning to call fort myers and see if I bought some special service contract off them. Long story short. Giving a 2 star. Being generous! Thank you More

Unethical and possibly illegal sales procedure. Gettel advertises some of its cars as a different trim level online. When I contacted the GM and asked about the ads and errors they ghosted me and Gettel advertises some of its cars as a different trim level online. When I contacted the GM and asked about the ads and errors they ghosted me and left the ad in place. More

The dealership was very patient and accommodating for me and my girlfriend. They gave us a great deal on a brand new Camry and we couldn’t be happier. Sage Dillon was knowledgeable and a crucial part of the and my girlfriend. They gave us a great deal on a brand new Camry and we couldn’t be happier. Sage Dillon was knowledgeable and a crucial part of the process! More

The worst experience I ever had bought a car here and in a week I had to take it back for the AC then the tire sensor now check engine sign time to get a auto lemon attorney a week I had to take it back for the AC then the tire sensor now check engine sign time to get a auto lemon attorney More

The dealership is well run, clean and its employees do a great job. They “get it” and always have provided me with a great experience. A shout out to Dewayne Moody and Michael Cartelli for their excellent great job. They “get it” and always have provided me with a great experience. A shout out to Dewayne Moody and Michael Cartelli for their excellent work ethic. More

Sage Dillon was an absolute pleasure to work with. He was professional and incredibly patient during our correspondences, and showed true compassion and care for his customers. He has a natural approa He was professional and incredibly patient during our correspondences, and showed true compassion and care for his customers. He has a natural approach to a car sale that makes customers feel secure, even first time buyers like myself. He provided thorough explanations to all my questions, and I surely had a lot. I did not expect to have as wonderful of a first-time car buying experience as I did. Sage went above and beyond to ensure my experience was positive, enjoyable and stress free. Big thanks to Sage! More

Reluctantly I took my Tundra back into the dealer for the 100,000 mile service. It was a big bill due to having all the fluids changed, oil change, all the filters, brake rotors turned and belts replaced. It 100,000 mile service. It was a big bill due to having all the fluids changed, oil change, all the filters, brake rotors turned and belts replaced. It was 2631.20. The assistant manager "Mike" kept touting that he saved me 100.00. While thankful for 100.00 discount, they didnt even wash the vehicle after having it from 0800 in the morning till approximately 4:30 pm. But, my real problem is that after I dropped my vehicle off, I recieved a phone call from a guy named "John" that stated he noticed 4 rock chips in my glass in front of the drivers side line of view. He also said he can get that taken care of for me, just provide picture ID and insurance info. I said sure. American Auto Glass (AAG) came out to install an AFTERMARKET windshield, however the glass was defective and could not be installed. Round two started Friday May 2, AAG came out installed AFTERMARKET glass again. Staurday morning I got in my truck and started off to work when I noticed that looking through the glass, it was as if I was wearing bifocals! I don't wear prescription glasses or contacts. I called AAG immediatly and told them the issue. They sais it would be next Thursday to repair the glass. I informed them I use my vehicle for my business and that time fram was unacceptable. "Jennifer" with AAG stated she spoke to a manager and they would be out first thing (5 May) Monday morning. Today is Monday and guess who is not showing up. I recieved a call from another lady from AAG (Valerie??) and she said it would be late afternoon now. I said ok, however I want OEM TOYOTA glass to be installed. They said that they would have to check with the insurance company for approval. Meanwhile, I called "John" to express my frustration with this mess since he initiated the whole deal. Needless to say, no call back, no text, crickets. So now I have a vehicle that is not safe to operate, which I require for my small business. BEWARE OF THIS SCAM! I would think Gettel Toyota would have better business practices than this. I said in my previous post that Venice Toyota was a much better dealership, Gettel just got my last dollar! More

Not the best experience with Chad . We found the car through the internet sales team , but came to see it in person and found they marked the car up with frivolous things that were not We found the car through the internet sales team , but came to see it in person and found they marked the car up with frivolous things that were not optional like upgraded cup holders. After coming to a deal higher than the internet sales team, Chad called 2 you’re before scheduled pickup not able to find the paper work. Additionally, since we live in a different state we requested additional temporary tags and no one is responding to us after we purchased the vehicle. We spent a lot of time and money researching our vehicle and finally deciding on the right one, I wished the dealership gave us a little better customer service. More