Gettel Toyota of Charlotte County

1 Star – Extremely Disappointed and Financially Harmed I have been dealing with Gettel Toyota of Charlotte County for FOUR MONTHS over what should have been a straightforward diagnostic situatio Harmed I have been dealing with Gettel Toyota of Charlotte County for FOUR MONTHS over what should have been a straightforward diagnostic situation on my 2019 Toyota Corolla Hatchback. My vehicle shut off suddenly while driving. I had it towed to Gettel Toyota, where I was initially told the issue would be diagnosed quickly. Instead, I was given shifting explanations, and blatant LIES about escalation to Toyota Corporate, and ultimately a vague diagnosis of “internal wiring harness damage” with a $13,668 repair estimate — for a part they stated was discontinued and unavailable with no timeline for replacement. I was told a TAS (Technical Assistance System) case had been opened with Toyota engineers. Corporate later confirmed this was NOT true at the time I was told it was. I was told “higher level engineers” were reviewing my case when they were not. I was quoted $13,000+ to replace a wiring harness without a definitive root cause. I was told the failure was not rodent damage, not water intrusion, not a manufacturing defect — just “internal harness damage” with no external cause. I was given a $0 trade-in value on a 2019 Corolla. During this time, the dealership provided a rental vehicle. I was told (on a recorded call) that the rental was “extended through Monday” and that someone would follow up with next steps. No one followed up. No one told me to return the rental. No written end date was provided to me OR Enterprise. I was never told to return the car, and they certainly didn’t tell me that I would be held responsible for any charges after their “end date” (that was never set). Fast forward — Enterprise charged my debit card $2,090.05 without my authorization after the dealership failed to manage or close the rental agreement properly. I was informed by Enterprise that the dealership BACKDATED the paperwork to show an end date that I was never made aware of. My bank account has been drained while I dispute the charge. The dealership is now claiming they “only authorized three days” and are refusing responsibility — despite the fact that: 1. I remained in the rental because I was waiting on updates THEY said were coming. 2. They never contacted me to instruct me to return it. 3. The only reason I escalated to corporate was because the dealership failed to properly escalate my case in the first place. My car is still not fixed. I no longer have a rental. My bank account was hit for over $2,000. This situation has been mishandled at nearly every level — from diagnostics, to communication, to corporate escalation, to rental coordination. I expected professionalism from a Toyota dealership. Instead, I have experienced miscommunication, delays, contradictory statements, and significant financial harm. I would strongly caution anyone considering service here to document EVERYTHING. I sincerely hope management or corporate leadership reviews this situation and works toward a resolution, because this experience has been unacceptable. I am a single mom putting myself through school and now I am left without a vehicle and a drained bank account all due to this dealerships gross incompetence. More

Staff was indifferent to customer needs, couldnt care less about making the deal happen. No consideration in how the trade in vehicle was exceptionally serviced and presented. Limitrd knowledge on the ve less about making the deal happen. No consideration in how the trade in vehicle was exceptionally serviced and presented. Limitrd knowledge on the vehicle options and operation, once the vehicle was sold they couldnt care less about me as a customer…I returned on my own as a courtesy to bring the second key for the trade in vehicle, all on my own dime. More

I absolutely enjoyed my car buying experience. Everyone was pleasant and attentive, which made the experience more meaningful. Everyone was pleasant and attentive, which made the experience more meaningful. More

Sage is hands down the best salesperson I’ve ever worked with and I’ve bought a lot of vehicles over the years. From start to finish, he was professional, knowledgeable, honest, and genuinely focused on mak with and I’ve bought a lot of vehicles over the years. From start to finish, he was professional, knowledgeable, honest, and genuinely focused on making sure I got exactly what I wanted. He did an amazing job helping me purchase my preowned 2025 F350. Sage knew the truck inside and out even though it’s not a Toyota. He answered every question clearly, and never once made me feel pressured. The entire process was smooth, transparent, and actually enjoyable which is rare when buying a vehicle. Sage is the one, I will be back for my Tundra! More

I recently had the pleasure of working with Sage, and I can't recommend him highly enough! Sage was incredibly attentive and demonstrated a profound knowledge of the vehicles, answered all my questions wit can't recommend him highly enough! Sage was incredibly attentive and demonstrated a profound knowledge of the vehicles, answered all my questions with confidence. His professionalism made the car-buying process smooth and enjoyable. More

Great selection, very professional sales team and helpful staff. Over all, I had a very good dealer experience however somewhat disappointed in the Toyota brand and my new truck experience. staff. Over all, I had a very good dealer experience however somewhat disappointed in the Toyota brand and my new truck experience. More

I had an amazing experience at Gettel Toyota. Thanks to Desmond! He was patient, knowledgeable, and made the entire car-buying process smooth and stress free. Desmond took his time explaining eve Thanks to Desmond! He was patient, knowledgeable, and made the entire car-buying process smooth and stress free. Desmond took his time explaining every detail, and really made sure I left with the car that was right for me. His professionalism and friendly attitude made such a difference. More

I am from out of town and I needed to bring my 2024 RAV4 in for routine maintenance. I walked away with a $500 bill and A handprint that took the finish off The exterior of my Passenger door. I have been tr in for routine maintenance. I walked away with a $500 bill and A handprint that took the finish off The exterior of my Passenger door. I have been trying to coordinate the Repair of the damage done to my car. Their customer service is horrible… I have yet to speak to the service department manager, though I have tried several times This is not the level of quality Or customer service I would expect from Toyota! More

.y first impression was I was not attacked the minute I arrived. As I walked in I was greeted and asked what they could do for me. I was then introduced to a sales person. I was able to try out a model I arrived. As I walked in I was greeted and asked what they could do for me. I was then introduced to a sales person. I was able to try out a model I thought I wanted. As a review of my needs I was told they would call when something came available. I was called a few days later. It was exactly my cup of tea. Thanks Sage for his patience and listening to my needs More