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Gettel Toyota of Charlotte County

Punta Gorda, FL

4.6
2,668 Reviews
Gettel Toyota of Charlotte County opened its doors a few years ago in 2017. But don’t let the small amount of time we’ve been open fool you — we carry the Gettel family name, which means we exceed customers’ expectations with outstanding resources and small-town values. It’s also helped that we do our best to give detailed training to each and every staff member that joins our family, and have stayed in contact with our 19 sister dealerships across Florida to ensure we are maintaining the Gettel name.
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1801 Tamiami Trail

Punta Gorda, FL

33950

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Showing 2,668 reviews

June 11, 2022

Unauthorized service, may have to take legal action if not resolved! I have consulted an attorney and I will give dealer a chance to refund unauthorized charges before I take legal action! I will forward More

by M Binski
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
JOHN TREMBLAY
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary, receptionist
Jun 12, 2022 -

Gettel Toyota of Charlotte County responded

We thank you for allowing us to service your vehicle and taking the time to share your experience. Your comments are concerning and have been sent to our management team. If you've hired an attorney, we may not be able to have direct contact with you.to address your concerns.

Jun 13, 2022 -

M Binski responded

I have not taken legal action, I said that I would give a Gettel Toyota a chance to resolve and refund me for the unauthorized work on my Toyota. Thank you for your response and concerns.

Jun 13, 2022 -

M Binski responded

After talking to Fidelity I was advised that they would cover what it should cost to fix $57.17 of Job # 10, I was charged $91.97 + tax for a total of $98.41 Job # 5, I was charged $246.44 + tax for a total of $263.96, I was told that this was a recall on the vehicle, should not have been charged for it. Job # 9, was not authorized or discussed I was charged $60.98 + tax for a total of $65.25 These are the charges that I am questioning about and I would like them refunded to my Discover credit card please! I’m not an angry person, I have prayed on this and hope that the shop technician will be coached so this doesn’t happen again 🙏

June 11, 2022

Have dealt with this dealership for 10 years and have purchased 5 cars and have dealt with the same salesperson. More

by CRISTOCORNER1038
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for your loyal business in both our sales and service departments. We appreciate you. Thank you for being a part of the Gettel family.

June 10, 2022

Excellent service a true joy dealing with the service department of this dealership highly recommended More

by ANGrose60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Sanders
Jun 10, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for your business and for taking the time to rate your experience. We appreciate you.

June 10, 2022

Fast and reliable service . Service manager Michael was very helpful and able to get me in quickly More

by GEHRING7 Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Gettel Toyota of Charlotte County responded

We thank you for allowing us to service your vehicle and for sharing your recent experience. We appreciate you.

June 10, 2022

The staff and service that I received was very good. Everyone was friendly and courteous and I would definitely recommend the service center to anyone in need! More

by JANETPAPSEDERO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Lipford, Scott Proeun
Jun 10, 2022 -

Gettel Toyota of Charlotte County responded

We thank you for entrusting us to service your vehicle and for taking the time to rate your experience. Your kind words are very much appreciated.

June 10, 2022

All around a great company to do business with. Great personal and they do excellent work in servicing your vehicle. More

by GEOSHAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Birgit Moenkemoeller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for your business and for taking the time to rate your experience. We appreciate you and your kind words.

June 10, 2022

My service provider was great! He went above and beyond. Much better than expected. Thank you More

by joshhowell73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sanders
Jun 12, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for servicing your vehicle with us and for taking the time to rate your experience.

June 09, 2022

Sierra was on back order but came in 3 months early, which was good. The XLE has far more bells and whistles than we would normally use, but you take what you can get in this market. Had to bring the v More

by jane62850
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarissa Aleman, Nathan Stephenson
Jun 09, 2022 -

Gettel Toyota of Charlotte County responded

We are happy to hear that your Sienna came in earlier than expected. Your comments regarding your wait for the tinting and Auto Butler are appreciated. The Auto Butler application is typically half a day, we apologize to hear that it wasn't communicated to you properly. Enjoy your new vehicle and welcome to the Gettel family.

June 09, 2022

I like coming here the staff is so nice , the service is great the guy I deal with is great More

by dustyrose59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sanders
Jun 10, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for your loyal business and for taking the time to rate your recent visit to our service department.

June 09, 2022

Garrett very professional process vehicle for service and two recalls that needed work completed. Called and notified as soon as vehicle work completed More

by rjell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett
Jun 10, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for servicing your vehicle with us and for taking the time to rate your experience.

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