Gettel Toyota of Charlotte County- Service Center

I arrived 15 minutes early for my 20,000 mile 2020 Highlander appointment. I was told it would take between 1 and 1.5 hours. More than TWO hours later, I received my first update and was told that my Highlander appointment. I was told it would take between 1 and 1.5 hours. More than TWO hours later, I received my first update and was told that my vehicle needed both filters replaced. I was told that I had been texted a video, but it never arrived. Not by text, nor by email. My email obviously worked because I've been receiving "We want to buy your car" emails from this dealer even BEFORE the service was completed. I consider 2 hours without intermediate status updates to be excessive. It was obvious to me that too many vehicles had been put on the service schedule during my "service window." My vehicle overheated on the way home. I had been stuck in 6 miles of stop-go interstate traffic due to an accident. I turned off the AC and anything else I could think of in order to reduce the load. When I arrived home, I investigated and found that the radiator cooling fan was unplugged. How does that happen, when the plug has a locking mechanism? I had used Gettel for both the 15,000 and the 20,000 Highlander service. I will not recommend it. I will not be back. More

Excellent service every time. Ryan was excellent as usual. Waiting area was clean and quiet Ryan was excellent as usual. Waiting area was clean and quiet More

Michael Cartelli was truly exceptional he goes above and beyond to meet your expiations he is the best of the best beyond to meet your expiations he is the best of the best More

It was very busy so had to wait quite a while for an oil change and tire rotation. Other than that it was fine. change and tire rotation. Other than that it was fine. More

Everyone was very friendly, Everything was done that was supposed to be done in an orderly fashion. supposed to be done in an orderly fashion. More

Everything that was needed was done with NO problems. ...excellent to work with.Detailed and update for precollision was done in a timely and pro manner ...excellent to work with.Detailed and update for precollision was done in a timely and pro manner More

I went in to have the recall done and my regular service . It was a nice experience. . It was a nice experience. More

Always a good experience. Friendly employees clean and spacious waiting area pricing up front thanks Friendly employees clean and spacious waiting area pricing up front thanks More

Very neat and clean, excellent customer service very professional in detailing cars satisfied customer thankyou professional in detailing cars satisfied customer thankyou More

Sat for 5 hours waiting for results . Quoted one price than got a higher one. Quoted one price than got a higher one. More