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Gettel Toyota of Charlotte County- Service Center

Punta Gorda, FL

4.6
1,750 Reviews

1,750 Reviews of Gettel Toyota of Charlotte County- Service Center

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April 13, 2021

Always greeted like I’m family and service writers Always greeted like I’m family and service writers listen with a caring ear like it’s their own vehicle coming in for service. While I’m in the wa More

by bigdave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike C
Apr 16, 2021 -

Gettel Toyota of Charlotte County responded

We thank you for your loyal business and very kind review. We appreciate you.

April 09, 2021

The folks at Gettel are pleasant and helpful, getting us out as quickly and efficiently as possible! A needed repair was performed at a very fair price. More

by Diane in RW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sanders
Apr 16, 2021 -

Gettel Toyota of Charlotte County responded

Diane, thank you for your business and kind review. We are glad to hear that all went well.

April 08, 2021

In for Toyota SUV 35000 mile service. oil change, tire rotation, multi point inspect. Pushed injection cleaning for + $240 as a Toyota recommended Svc. Checked with Toyota Corp. and my book. It is not rec More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cherie George
Apr 16, 2021 -

Gettel Toyota of Charlotte County responded

Steve, we thank you for servicing your vehicle with us and your comments. Our advisors are trained to recommend services that will provide your vehicle extra longevity should you intend on keeping it a long time. We never want our customers to feel "pressed" to purchase these items unless they provide value to you.

Apr 16, 2021 -

Steve responded

The way it was presented was that it was a necessary and recommended maintenance requirement of Toyota. Having had experience with this maintenance on a Lexus I owned after 100,000 miles. I knew it was not a necessary maintenance requirement. Others not familiar with actual maintenance requirements would have accepted it as “needed”, which, in an area many of your customers are elderly, is inappropriate at best. My tech here in WI has told me it is unnecessary before 100,000 miles, which is what you should be telling your customers!

April 08, 2021

The representative Ryan and the service was great, awesome and wonderful, Ryan was patient, explained everything to me clear and even sent me a video of repairs done to my vehicle, that was so nice... More

by Dany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Apr 09, 2021 -

Gettel Toyota of Charlotte County responded

Dany, we thank you for entrusting us to service your vehicle and for taking the time to rate your recent visit. We appreciate you and your kind words.

April 08, 2021

Keith was my service writer, he was informative and a nice guy, I was in for my 5000 mile service and all went well, lobby was comfortable with tv and vending machines More

by Mywaterfront1369
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith service writer
Apr 09, 2021 -

Gettel Toyota of Charlotte County responded

Thank you for servicing your vehicle with us and taking the time to rate your experience. We are glad to hear that all went well.

April 07, 2021

Very friendly, answered my questions without judging. Fast service. Ryan was very helpful. When I made the appointment, Colleen was very accommodating and courteous. Definitely my new dealership More

by glenbeer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan, Cherie George
Apr 07, 2021 -

Gettel Toyota of Charlotte County responded

We thank you for your business and taking the time to rate your recent visit to our service department. We appreciate you.

April 07, 2021

Took a week or so till I was able to speak to a service writer for my simple repair. A carwash broke my antenna & they were less than prompt with the repair. I hope they finally paid Gettel for the new ant More

by topdown4runner
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 09, 2021 -

Gettel Toyota of Charlotte County responded

We thank you for choosing us to do your repair and taking the time to rate your experience.

April 07, 2021

Professional. Communicated. Performed work as promised. Followed up and returned phone calls promptly. Followed CDC guidelines. Completed a thorough review of my vehicle. Would definitely recommend this More

by Lois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli, Cherie George
Apr 09, 2021 -

Gettel Toyota of Charlotte County responded

Lois, we thank you for servicing your vehicle with us and taking the time to rate your recent visit. We are glad to hear that all went well.

April 05, 2021

Very good service many things were in need of repair and they all were completed very well . John in service was great he was very knowledgeable and very patient with explaining all details of the repair an More

by Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John , Cherie George
Apr 06, 2021 -

Gettel Toyota of Charlotte County responded

We thank you for your business and taking the time to write about your recent visit to our service department. We are glad to hear that our associate, John provided good customer service.

April 02, 2021

Came in for a safety re-call on my vehicle, they told me it was going to be ready in 2 hours and it was done it 1hr, 35 minutes. Service is great. More

by Mr. Garcia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cherie George
Apr 02, 2021 -

Gettel Toyota of Charlotte County responded

Mr. Garcia, thank you for servicing your vehicle with us and taking the time to rate your experience. We appreciate you.

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