Gettel Toyota of Charlotte County- Service Center

My car is 20 years old. When I went to parts I expected moaning and groaning about how difficult it would be to get what I needed. Instead I found smiles and “ of course we can have it tomorrow. “ The foll moaning and groaning about how difficult it would be to get what I needed. Instead I found smiles and “ of course we can have it tomorrow. “ The following day I spoke with Michael who told me to come in. It would take about an hour. They were done sooner and the price which had been quoted earlier was reasonable. They were professional, clean, pleasant. I’d go there anytime. More

Had to call three times for someone to answer. After that scheduling an appointment was easy. Robert Bruhn, assistant Service Manager, was pleasant, professional, knowledgeable scheduling an appointment was easy. Robert Bruhn, assistant Service Manager, was pleasant, professional, knowledgeable More

I contacted Gettel Toyota to get a battery replaced in our Lexus . Regrettably I was overcharged for it. They did not consider it as part of the Toyota family so I was not given the proration on the exist our Lexus . Regrettably I was overcharged for it. They did not consider it as part of the Toyota family so I was not given the proration on the existing battery even though the battery was installed by a Lexus dealer two and a half years ago. Ryan the Assistant Service manager was proficient but not flexible in handling the transaction. My Lexus dealer is fort five miles away , so I tried to avoid driving that far for a battery. I know better now. More

Service was great Waiting room was okWould have like to Service was great Waiting room was ok Would have like to have had some coffee Having to do 25 words or more just removed another star Service was great Waiting room was ok Would have like to have had some coffee Having to do 25 words or more just removed another star More

Your service was great. It was very organized and efficient. Everything went smoothly. I was glad to get the recall issues fixed and the valet service was very helpful. efficient. Everything went smoothly. I was glad to get the recall issues fixed and the valet service was very helpful. More

I've had a 30 year history and over a million miles with Gettell/Trail. Rarely have I had less than impeccable service at a fair price. Gettell/Trail. Rarely have I had less than impeccable service at a fair price. More

They gave me a 2 pm appointment for an oil change. I left the dealership at 3:55 pm. Jiffy Lube would have taken 30 min and been a lot cheaper. Mike the service advisor did a great job but why take appoint the dealership at 3:55 pm. Jiffy Lube would have taken 30 min and been a lot cheaper. Mike the service advisor did a great job but why take appointments and inconvenience people if you can’t handle the workload. More

Bob Bruno in service is great. Only problem is that my new 2020 Avalon has excessive wind noise and Toyota says it can’t fix it. My 2012 Avalon is much quieter and much less expensive. I drive them both. new 2020 Avalon has excessive wind noise and Toyota says it can’t fix it. My 2012 Avalon is much quieter and much less expensive. I drive them both. The new one is disappointing. More

Dealership was very professional and explained everything that was going to be done. Fast service. Assistant service manager was more than happy to help me that was going to be done. Fast service. Assistant service manager was more than happy to help me More

Max and the team at Gettel Toyota have the best customer service I have ever encountered at any business I have been to! Thanks so much! service I have ever encountered at any business I have been to! Thanks so much! More