Gettel Toyota of Charlotte County- Service Center

If took 5 calls to get an appointment for service,which is ridiculous for someone in service department to answer and return a call is ridiculous for someone in service department to answer and return a call More

Michael is a great service rep he always takes car of my family. I have been using him for the last 8 rears. family. I have been using him for the last 8 rears. More

My experience with John Tremblay, as your Service Manager is the worst that I have experienced with any dealership. First, he was more concerned about have I would rate him on the survey, rather than providi is the worst that I have experienced with any dealership. First, he was more concerned about have I would rate him on the survey, rather than providing me with excellent customer service. I asked him to do an oil change, which I find was not done. He told me that the 45,000 miles was only to rotate the tires, routine maintenance. What he did not state was that I would be charged for the routine maintenance, I never requested the tire rotation, but I did request to have the tire pressure checked. Now, he suggested in writing that I have two of the tires replaced, however, for a service manager, not to know the proper tire size, I have doubts on his ability. According to the sheet he prepared for me, the tire size mentioned was a 225/65R17 for a 2021 Toyota Sienna hybrid. The actual tire is 235/65R17, which are on my vehicle now. My thoughts are he should have been more interested in providing the service that call for excellent rating. Oh, yes, I should have checked the invoice before I left, but I put trust in Gettel Toyota, no more. More

Michael is the best and that’s the only service technician I will work with. Very professional and always helpful. Kind & considerate too technician I will work with. Very professional and always helpful. Kind & considerate too More

Good service, and good communication. The window that was replaced they did not install the tint. Spoke with advisor and they will take care of it any time I return. The window that was replaced they did not install the tint. Spoke with advisor and they will take care of it any time I return. More

Great place to get your vehicle serviced. The staff was friendly and professional. Thank you. The staff was friendly and professional. Thank you. More

It’s a very good service center Everybody was extremely pleasant and courteous, and the service was great pleasant and courteous, and the service was great More

What a great place. Very clean and the people there are very helpful. I would recommend this dealership to everyone. Very clean and the people there are very helpful. I would recommend this dealership to everyone. More

Friendly, on time, they care about their customers . Kept me informed about what was going on . Kept me informed about what was going on . More

Stellar from start to finish. Uber rides arranged to and from the dealership. Amber took care of all paperwork effiently and with humor. I can't say enough positive things. Uber rides arranged to and from the dealership. Amber took care of all paperwork effiently and with humor. I can't say enough positive things. More