Gettel Toyota of Charlotte County- Service Center

Keith was very courteous but I felt he should have looked up my account and knew what kind of warranty I had before giving me a bill for $124. When I complained and told him my warranty covers the filters, up my account and knew what kind of warranty I had before giving me a bill for $124. When I complained and told him my warranty covers the filters, he checked and agreed and minuses the charge. I felt he was taking me for a ride because I am a widow and 78 years old. Shouldn’t he have checked my warranty before charging me $124? I felt like I was being taken. Keith said I needed a Brake Fluid Flush to the tune of $162.11. I questioned that because I never remembered doing that with my other Toyotas at a mere 20,000 miles. He said it needs to be done every two years. By this time, I did not trust him and told him no. Keith was very courteous, professional, and a very nice man, but I felt I was taken advantage of money-wise. When having two previous service calls Gettel’s Tech never put an updated sticker in the corner of the driver’s glass. Keith made sure they did it at Monday’s appointment. When I brought in my car for the 10,000 checkup,, another Service Advisor asked me what I wanted done I said “You are supposed to be telling me what needs to be done, not the other way around.” I said “Do you want me to google and find out what is covered on a 10,000 mile checkup? That is what I did. I also asked Keith about the recent warning letters about the corrosive wiring and fuel smell when opening up the hood. He said I would have to book an appointment with a Master Mechanic. When I picked up my paperwork, I accidentally picked up Keith’s paperwork and I saw a Recall Notice stapled in the pile of documents. Has there been a recall Notice I should be worried about? I did not want to discuss anything more with Keith. I would like someone to call me about the above issues, but not Keith. More

On this occasion, I visited for a glass replacement. Everyone was very helpful and did their jobs accordingly. Everyone was very helpful and did their jobs accordingly. More

Amber did a nice job setting up an appointment. I thought a two hour wait for an oil change and tire rotation was a bit much. I thought a two hour wait for an oil change and tire rotation was a bit much. More

Too pushy on service recommendations. Trying to increase revenue for the dealership only. Be less annoying. Trying to increase revenue for the dealership only. Be less annoying. More

Great sales force and wonderful service. Free water and coffee while you wait. Can’t beat it. Free water and coffee while you wait. Can’t beat it. More

They did really good and they help me for whatever I need in my car in my car More

Took my car for some issues I was having. Hopefully everything was taken care of. Hopefully everything was taken care of. More

Stellar customer service. Will recommend your dealership to all friends and family I especially loved the video inspection Nice job to my technician! Will recommend your dealership to all friends and family I especially loved the video inspection Nice job to my technician! More

It has been several times dealing with Ryan the service associate, he is professional and very knowledgeable and a pleasure to work with. I highly recommend contacting him for any service related work on y associate, he is professional and very knowledgeable and a pleasure to work with. I highly recommend contacting him for any service related work on your vehicle. More

Amber in the service department was really awesome when I went in for an oil change and gas cover malfunction. She had great customer service and made me feel good about leaving my car. Thank you again. went in for an oil change and gas cover malfunction. She had great customer service and made me feel good about leaving my car. Thank you again. More