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Gettel Toyota of Charlotte County- Service Center

Punta Gorda, FL

4.6
1,751 Reviews
Call Service Center (941) 676-3741

1,751 Reviews of Gettel Toyota of Charlotte County- Service Center

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April 18, 2024

Service slow and xx extra attempted service charge for brake fluid replacement, I will never buy a another Toyota from this dealership. More

by tom7altv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Cartelli
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Gettel Toyota of Charlotte County responded

Thank you for the email. I apologize for the issue you experienced. Would you please email me your name so Ican look into this. Thanks again, Bill Finocchiaro General Manager Gettel Toyota of Charlotte County bfinocchiaro@gettel.com

Apr 18, 2024 -

tom7altv responded

The brake system is a closed system, no chance of water getting into it as the service rep suggested, just a boon-dogle to make more money

Apr 18, 2024 -

tom7altv responded

Your service policy regarding brake system flushing is a boon-doogle for you to make more money. Your service rep informed me that the flush is required because of water build up in the braking system. The brake system had better be a closed system with both water or air not getting in it, other wise you are killing are putting your buyers at risk. I've owned cars with over hundreds of thousands of mile on them not requiring brake system flushes unless there was a brake cylinder/caliper/master cylinder/brake line failure.

Apr 18, 2024 -

tom7altv responded

your respond site also stinks

Apr 19, 2024 -

Gettel Toyota of Charlotte County responded

I appreciate your email. Would you please send me your name via email so i can assist you. I apologize fore the inconvenience and will look into this issue as soon as I receive your information. Thanks Bill Finocchiaro General Manager Gettel Toyota of Charlotte County bfinocchiaro@gettel.com

Apr 19, 2024 -

Gettel Toyota of Charlotte County responded

Thanks again. I just forwarded you some information regarding brake flushes to your email. I apologize for the inconvenience and appreciate your business. Bill Finocchiaro General Manager Gettel Toyota of Charlotte County

April 18, 2024

Fast service, very accommodating got me in before my appointment time. Will be coming back More

by SANDRAS673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Twogood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2024

Great diagnosis and trearment. Thank you to mechanic who found my oil leak and fixed it More

by mightymo100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN TREMBLAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2024

John Tremblay was great, but with an appointment it was nearly 2 hours for an inspection and tire rotation. Why with an early morning appointment (9am) does it still take so long? If I knew it would ta More

by mattsugrim.ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN TREMBLAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 14, 2024

Service was speedy. They were thorough and professional. The waiting area was well appointed it was relaxing. They discovered a problem with my windshield and an indepen More

by RICK.BRAMWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN TREMBLAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Twogood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Sanders
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April 14, 2024

I am a brand new customer and law enforcement officer. Luke in service was great. Although the customer service lady who made my initial appointment never put it in the system, Luke was able to accommodat More

by LITTLECLOUD66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke B
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April 14, 2024

I make an appointment for services but always have to wait over 2 hours for simple services. Two hours for a tire rotation sucks! More

by careyeveans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Apr 16, 2024 -

Gettel Toyota of Charlotte County responded

Thank you for the information. I apologize for the experience and realize that your time means a great deal and will address this with our entire service team. Thanks again, Bill Finocchiaro General Manager Gettel Toyota of Charlotte County

April 13, 2024

All went well, seemed a bit long, 2 hours, but my problem was remedied successfully More

by C-RAH
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
JOHN TREMBLAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 12, 2024

Very friendly and knowledgeable. They put a hitch on our new Highlander. It was ready in the time promised. More

by RUNNERLADY2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley
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April 10, 2024

Was very busy the day I went. Long wait to be checked in. Lots of people in line. More

by DCROSS5685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Twogood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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