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Gettel Toyota of Lakewood

Bradenton, FL

Overview
Employees
Reviews
4.7
3,747 Reviews
Gettel Toyota of Lakewood in Bradenton, FL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5959 E State Rd 64

Bradenton, FL

34208

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Showing 3,747 reviews

March 15, 2023

Very little communication re my vehicle. I waited over 2 hours with no advisement of status or cost or projected time. Frustrating! More

by connerkarin52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelby
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Mar 16, 2023 -

Gettel Toyota of Lakewood responded

I am very sorry you had such a poor experience Karin. If you would like to discuss this , please contact Diane Beimann our Customer Relations Manager at 941-567-1080. Ryan Fischer General Manager

March 14, 2023

Staff is Friendly and the Finance staff works with customer to get the best possible deal More

by Wfjenkins300
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Bednarz, Joe Doyle
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Mar 15, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Colin, Joe and I really appreciate your support. Ryan Fischer General Manager

March 13, 2023

Fantastic service. Eric was great! He should be employee of the month. Maybe give him some of those Starbucks gift cards. Or at least a free lunch. Maybe two. The more More

by classicroadside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yve Cosgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Gorrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kateeja Ishmael
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Fiore, Blake Neely, Eric Ramon, Ben Guess
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Mar 14, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review . I am glad Eric provided such fantastic service. Ryan Fischer General Manager

March 13, 2023

I travel from Tampa becuase of the service at this location. I was there for 4 hours for oil change and tire rotation with an appointment. Service representative was rude and presented non caring. More

by renay030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Morelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2023 -

Gettel Toyota of Lakewood responded

I am very sorry you had such a poor experience. You should never have to wait that long for an oil change and a tire rotation. If you would like to discuss this further, please call Diane Beimann our Customer Relations Manager at 941-567-1080. Ryan Fischer General Manager

March 12, 2023

Everything was great. Job was done fast. No problem. Car was clean when I left beautiful. More

by Joe in Florida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Joe. Jacob and I really appreciate your support. Ryan Fischer General Manager

March 11, 2023

I dealt through Greg Smith and he did an excellent job making me feel comfortable. I would recommend him to anyone else. More

by Wick8614
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Veletanlic, Greg Smith
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Mar 11, 2023 -

Wick8614 responded

Greg was very helpful with explaining the advantages and disadvantages of leasing vs buying. He was knowledgeable and patient and seemed very honest and straight forward.

March 11, 2023

The service call was handled in a courteous and professional manner. Car was returned in good shape. More

by skbork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Fiore
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Mar 13, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad you had such a positive experience. Ryan Fischer General Manager

March 11, 2023

Truck was not washed as in the past it also to 25 minutes to find our service person Kelby. Not a happy customer. More

by FCHIN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelby
Report | Print
Mar 13, 2023 -

Gettel Toyota of Lakewood responded

I am very sorry that you did not have a positive experience. We have been having some problems with our carwash, I don't know if that was the case when you were here. We would be happy to offer you a free wash anytime you stop by. I believe Kelby may have been at lunch when you were looking for her, her desk partner or any other Advisor should have been able to help you. If you would like to discuss this further, please contact Diane Beimann our Customer Relations manager at 941-567-1080. Ryan Fischer General Manager

March 10, 2023

Ken did a superb job in finding the right vehicle for me at the right price…I couldn’t be more happier with the entire process. More

by richmcclain57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Staggs, Joe Doyle
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Mar 13, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Rich. Congratulations on your new Toyota. Ryan Fischer General Manager

March 10, 2023

Terry was knowledgeable and considerate. I’ve always had good experiences at Gettel of Lakewood but Alex in Finance has no customer service skills! He made buying a new car a nightmare! Thi More

by wendy.shilling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Dingus
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Mar 13, 2023 -

Gettel Toyota of Lakewood responded

I am glad you had such a positive experience with Terry. I was concerned about your issue with Alex. I am sorry you were unhappy with him. After a little research I found that your issue has been addressed. If you still have concerns or wish to discuss this further, please contact Diane Beimann our Customer Relations Manager at 941-567-1080. Ryan Fischer General Manager

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