Gettel Toyota of Lakewood - Service Center

Although they missed seeing a second bent rim and I had to take the vehicle back again, I believe they really tried to solve the problem. But ultimately, the problem is still there. I'm also concerned that to take the vehicle back again, I believe they really tried to solve the problem. But ultimately, the problem is still there. I'm also concerned that 2 rims were bent. I realize that different things can cause this but $600 a pop seems exhorbitant for rims. More

Not happy with the long wait. This dealership has definitely taken a few steps backwards. This dealership has definitely taken a few steps backwards. More

Many thanks to Patrick and JR for helping me yesterday! They were both professional and helpful with the lease of my new RAV 4! Sincerely, Pandora Gruber They were both professional and helpful with the lease of my new RAV 4! Sincerely, Pandora Gruber More

Everyone was very nice snd understood my problem. It was only maintenance but It was completed in a timely manner It was only maintenance but It was completed in a timely manner More

We Always receive excellent service. Atmosphere is comfortable in the waiting area. The staff is always pleasant. Atmosphere is comfortable in the waiting area. The staff is always pleasant. More

Everything was smooth as easy! Nice waiting area. Customer service rep was great. Thank you! Nice waiting area. Customer service rep was great. Thank you! More

Kevin is courteous and friendly. He called with updates and checked me out quickly without any issues. He called with updates and checked me out quickly without any issues. More

Went for a 55K car check. Was not pleased that the technician did not do an oil chg. Was not pleased that the technician did not do an oil chg. More

Chris was great. He went above and beyond to make sure I had a great experience when I took my truck in for maintenance. He went above and beyond to make sure I had a great experience when I took my truck in for maintenance. More

Michelle was great! Once she was associated with my vehicle, the experience was efficient and quick. I was in for my first service on my new RAV4. When I arrived in Once she was associated with my vehicle, the experience was efficient and quick. I was in for my first service on my new RAV4. When I arrived in the service lane earlier than my appointment, I was told that my George would be in at 11:00, and I should wait the 1/2 hour for him. By 11:15 I checked the lane and the gentleman told me that Michelle was my new rep. I went to Michelle and she had started my service and we were underway. She said the service should be done and my car ready by 1:00. I found a place to eat lunch and walked there. Michelle called me at 12:00 and let me know the car was ready. I called Uber and picked my car up. The plastic seat protector was in my seat and the paper floor mat was in the car but your lane man showed me the trash van. As I mentioned, Michelle and the tech who serviced my RAV4 were great! But, suggestions might be, Quick lane for quick work. Wash the cats after service work. And take the plastic and paper out of the car when finished. I am in the service business, sold cars for 7 years, and Jim might expect more from such an expensive outlay. Ken Garcia More