Gettel Toyota of Lakewood - Service Center

Nice and fast. Comfortable, timely, and efficient. Always worth bring the vehicle in to wait! Comfortable, timely, and efficient. Always worth bring the vehicle in to wait! More

My service advisor is Paul. Paul us very attentive and kept me informed of the progress all through my visit. I would recommend Gettel for fast friendly service. Paul us very attentive and kept me informed of the progress all through my visit. I would recommend Gettel for fast friendly service. More

Service manager Kelby Lawson was very helpful. Solved the problem with the help of mechanics. kelby made sure we found the noise problem. It was a mystery solved. And not an easy one. Thank you Io Solved the problem with the help of mechanics. kelby made sure we found the noise problem. It was a mystery solved. And not an easy one. Thank you Iove my 2017 Camry XLE More

Did work requested and came in under initial quote. Team was pleasant and very communicative Team was pleasant and very communicative More

Ver professional. The service was done in a timely manner. It was easy to schedule an appointment. The service was done in a timely manner. It was easy to schedule an appointment. More

Always very polite and cordial, they get my car in and out at a reasonable time. out at a reasonable time. More

Checked in and they took the Tacoma on time. About 1.5 hours for the oil change and tire rotation. Yve, my technician, did a wonderful job keeping me informed and keeping the process moving. G About 1.5 hours for the oil change and tire rotation. Yve, my technician, did a wonderful job keeping me informed and keeping the process moving. Great experience overall. More

Blake Neely was horrible. I switched to Kevin Zoto who saved the experience and he was great I switched to Kevin Zoto who saved the experience and he was great More

My appointment was confirmed, I took the day off from work, I drove through some very angry weather to get there, and I was greeted by Paul confirming my name and immediately asking me if I wanted to res work, I drove through some very angry weather to get there, and I was greeted by Paul confirming my name and immediately asking me if I wanted to reschedule my appointment. After asking why, his response was because of the weather, telling me that the service I was there for is done outdoors, under a tent and they didn’t want to get the inside of my car wet when vacuuming it. My question was why I was not called prior to my arrival, even an email or text would have sufficed. To be told by Paul no one could have predicted it was going to rain, I cannot even comment on. If a 3 hour service is based on the weather, there are programs/apps which could provide Gettel of Lakewood with an alert in cases of inclement weather, followed by a text/email to the customer prior to their arrival. Paul then told me if I wanted to have the service, he was not sure how long it would take, asked if I was leaving or waiting (I was waiting), then proceeded to tell me it may be 3 1/2 to 4 hours. I did ask if the job could still be done and for the first time he reassured me it could, I then said I would stay. I was happily surprised when it only took 2 1/2 hours. The outside of my car looks great, however my seats still look dirty in the same spots as when I brought my car it. When I started my car, a tire alert was on with low pressure. After going to Paul, he directed me to the person at the podium outside, who then directed me to an employee moving the cars around. She returned my car, they added 6-7 lbs of air to all tires, and off I drove. Suggestion: first and foremost, be honest with the customer. I did not want to hear that it would take 25% of your employees to track the weather and contact clients to reschedule on any service you offered which was weather dependent. Such absurdity. When the appointment is made, the customer should be informed that it is weather dependent. More

Very quick, and great customer service. They were very informative and contacted me through the day. They were very informative and contacted me through the day. More