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182 Reviews of Ghent Chevrolet - Service Center
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November 04, 2023
Really good service and they explain me everything, and suggest me other services that I have to do for better work, my english it was not very well but they understand me and explain me good. suggest me other services that I have to do for better work, my english it was not very well but they understand me and explain me good. More
by sandoval_alex
Verified Customer
October 29, 2023
The service is exceptional. The technicians are world class. The people care about my satisfaction. The technicians are world class. The people care about my satisfaction. More
by bghent
October 28, 2023
Do not recommend! !! Lack of communication, not family friendly, zero knowledge of newer vehicles!!! We purchased a truck in May of this year. Little did we know the !! Lack of communication, not family friendly, zero knowledge of newer vehicles!!! We purchased a truck in May of this year. Little did we know there was an ongoing electrical issue! Shortly after purchasing I was driving and the dashboard lit up with every code possible! We contacted the service department and were informed that “Oh yea, this happened when we first got the truck and we couldn’t get it to recreate the issue so we thought it was good.” Scott in service informed me they’d take a look at it. They had it for 3.5 weeks!!! Had to bring in a specialist. Well… after they said it was good i go to pick up and everything isn’t even put back together properly. There was a bag of bolts sitting on the middle console. Scott told me oh.. those aren’t yours and went to walk off. I said wait.. let’s look first! He had to have the tech out back the fender well cover. Then when leaving it starts making a noise like the wiring isn’t attached correctly. They ask me to bring it in and do a drive along with the tech. I have little kids that make just dropping everything and going for a solo ride difficult! So had to bring a kid with me. The tech hears the noise, but he’s booked out so I have to wait to bring it back. On the way he smacks the fender cover where the noise is. No biggie. On the way home the codes all hit again!! I park the truck at home and call. I still have to wait 2 weeks for my scheduled appointment. Well I took it in and the tech that we’ve worked with previously has left and we have to start over again. They’ve had the truck now for over a week and a half. Scott called to tell me that they can’t get the codes to pop again (didn’t fix it or adjust anything) so I can come get the truck and drive it till something happens. Not if but WHEN something happens!! I have two little children they want me to drive in this vehicle until it codes or possibly worse. Then he tells me when it does code again to not shut truck off but to drive the truck in with hazards on since it won’t shift gears when codes are going off 😑 Not to mention I’ve only gotten communication when I call! The manager Matt promised to stay on it and contact me with the progress! Crickets! Still waiting on calls from Matt and Scott. Save yourselves the hassle and buy elsewhere!! More
by Bridget10113
October 24, 2023
Nice service, communication, done on time exactly when he says it will be, recommend at 💯 says it will be, recommend at 💯 More
by Lidia Castillo
Employees Worked With
October 24, 2023
I always get in right away and good service. Always friendly. I appreciate you guys Always friendly. I appreciate you guys More
by judyfendel
Employees Worked With
October 21, 2023
They don’t take care of issue you bring car in for and look for other ways to tack on additional repairs and costs. I am absolutely not pleased. look for other ways to tack on additional repairs and costs. I am absolutely not pleased. More
by Ron Graves
October 19, 2023
Having a lot of issues with their service and the warranty work on my 2019 GMC. Been a very difficult process and still continues to be. Am looking to purchase another vehicle, with my experience I warranty work on my 2019 GMC. Been a very difficult process and still continues to be. Am looking to purchase another vehicle, with my experience I have decided to purchase elsewhere. Wouldn't recommend to anyone at this point. Kind of disappointed as this dealership has been around for many of years in it's community and I expected better quality of service. Asked multiple times for the GM of the dealership to contact me and this call has never happened. Continued to be ignored and I have to work around their schedule not mine, for service and rental car availability. I have the certified service warranty and purchased an additional five year warranty from them. Kind of a joke... More
by skinman1982
Employees Worked With
The perso. I was working with is no longer with them (Bryan). No one else has contacted me other than Ramon.
October 15, 2023
Ghents has always given me nothing but Great Service. Always listens to my needs/concerns Always listens to my needs/concerns More
by Roger
October 12, 2023
Great service and knowledgeable staff took good care of me and my Chevy truck recently me and my Chevy truck recently More
by rmarch71
October 10, 2023
The service and services they provided was great and would recommend them for your services and vehicle needs. would recommend them for your services and vehicle needs. More
by PREST2009
Employees Worked With
