Made an appt a week in advance for oil change/tire rotation...was on time for appt. 3 men at service desk just looked at each other, one finally asked the other if he wanted to take me...to which he replied, "take her information, I've got this to handle." Xavier asked me my name and phone # and said some would come into waiting area to sign paperwork. About 40 minutes later, another service man came in to tell me my car was done...I asked if they did a courtesy wash, he sighed and said "I guess we could do that" and left paperwork at cashier desk. When I saw the charges, I asked if they rotated the tires. She said no and went back out to service area, where they completed the tire rotation. I told them when I dropped the car, I had a coupon for both, but the charges did not reflect, so the paperwork had to be done again! All the while, a Manager asked how my day was going. When I said I'd had better service, he replied "oh, I'll walk you out". Xavier was on the phone , pointed to my car and continued his phone conversation . I asked if the key fob was in the car, so the Manager said "well let's look, and proceeds to search my car...looking for the fob. I went back to the desk, where Xavier, still on the phone, handed me the fob. Sorry, but rude behavior and nonchalant professionalism, will not bring my business into this dealership. However, I continue to receive their advertisements, and solicitation for my business...really?