We just completed our walk through with Doug. Our sales consultant "Cowboy" has mentioned him every time we stopped by the Dealership and told us he was the guy that knew and would explain everything about our new coach. This is our first RV and we had a list of questions. Doug was very patient with us and took the time to make sure we understood each and every major component. He took detailed notes of the little things that needed attention and ensure us the items would be completed asap. Gail and I both agree, Doug is a professional and an employee you need to hold on to; he would be very hard to replace. Andre "Cowboy" Banchi is in the relationship management business, he may be in sales but he knows the importance of the relationship. We've been coming to the new dealership since it open but didn't get serious until we met Cowboy. He has spent many hours guiding and helping us to choose our 1st coach. By chance I ran into Cowboy at a local store and we began chatting. A couple weeks later we stopped by the dealership to see Cowboy and look around. Cowboy was tied up with other customers so Phil Grosvenor pointed us in the direction of the new coaches and said he would send Cowboy out to meet us. We looked at a New Holiday Rambler, scheduled a test drive and then put a deposit on it. With Cowboy guiding us through the process, he helped us negotiate the deal, schedule the walk through and and introduce us to Paris McNamara in the Finance Department. Paris really understands the Finance and Warranty side of the house. She got us a great rate and helped us understand the warranties to protect our investment. She then took us to Wendy Rumptz in service to schedule the services we purchased and a 30 day service appointment for anything that might need attention. I would highly recommend Doug and Cowboy, they are knowledgeable, professional and very patient with first timers.