Giant Recreation World OB

Felt like family We are from Ohio and needed to have a receiver hitch replace on our Tiffin motor home that had been damaged in an accident. Grant Recreational World w We are from Ohio and needed to have a receiver hitch replace on our Tiffin motor home that had been damaged in an accident. Grant Recreational World was highly recommended by our insurance adjuster so I gave them a call. I explained we were living in our unit and would appreciate an appointment that would allow us to wait. On the day of the appointment we had concerns as we were traveling with a dog and cat and weren't sure what we were going to do with them. I went into service and was greeted by two women who both immediately started my work order going and had the tech and part waiting. I explained I had a dog and they both smiled and said bring her in. The assigned technician Andy followed me to the motor home. When our dog saw him she immediately took to him and we knew he was an animal person. This put our minds at ease and we headed for the waiting area. As we entered the building the receptionist immediately took to our dog and our dog to her. I looked at my wife and we both commented to each other how friendly everyone had been as we met them Well we walked around looking at the new RV's, and parts store. Every where we went the employees can to greet us and made us feel like we were family. We have been RVing for over 40 years and during our travels we have been to many dealerships but have never had the pleasant experience as we had at this dealership. I was told this was a family owned dealership and it was apparent the the family ownership really cares about their employees and customers. Our service was completed very quickly and technician Andy came to give us our keys. He explained what he had done and that we were all set to go. In talking to Andy it was apparent he took pride in the place he worked and the people he works with. Andy is a people person and wanted to make sure any questions I had had been answered. He is an asset to the dealership and I could tell he was an experienced technician that loved his work. We departed the dealership thinking too bad we don't have dealers like this in Ohio. I would highly recommend this family dealership to anyone looking for a place that makes you feel at home with employees that treat you as family. To the family that owns this dealership keep it up, you have created a work environment that reflects your dedication to treating the customer as family. George and Susan Ruple, Ginger also More

Wendy worked with their tech & the dynamic duo provided excellent service. Above & beyond. Thank you! Our puppies say thanks too! Esther & Carl New Smyrna B excellent service. Above & beyond. Thank you! Our puppies say thanks too! Esther & Carl New Smyrna B More

I have purchased 3 travel trailers from GRW in Ormond Beach. I had a issue with cheap tires from China “castle rock”, if you have those tires I recommend removing them. Beach. I had a issue with cheap tires from China “castle rock”, if you have those tires I recommend removing them. More

SERVICE DEPT OUTSTANDING I TOOK MY 2017 THOR CHATEAU IN FOR AN EXTENDED WARRANTY WORK ON THE RADIO WITH REAR CAMERA, LEVELING SYSTEM FAILURE AND A REAR LADDER(NOT PART OF EXTE I TOOK MY 2017 THOR CHATEAU IN FOR AN EXTENDED WARRANTY WORK ON THE RADIO WITH REAR CAMERA, LEVELING SYSTEM FAILURE AND A REAR LADDER(NOT PART OF EXTENDED WARRANTY). THE SERVICE DEPT WAS OUTSTANDING. I WANT TO RECOGNIZE TWO INDIVIDUALS THAT WERE VERY PROFESSIONAL AND KNOWLEDGEABLE OF THE EQUIPMENT. CHRIS THE SERVICE TECHNICIAN WAS EXTREMELY KNOWLEDGEABLE OF ALL THE EQUIPMENT ON THE COACH. ANSWERED ALL MY QUESTIONS AFTER HE SHOWED ME IN DETAIL THE NEW RADIO WITH GPS, REAR AND SIDE CAMERA'S. HE SHOWED ME VARIOUS THINGS ABOUT THE LEVELING SYSTEM THAT I DID NOT KNOW. ONE THING THAT REALLY STUCK OUT WAS I HAD PUT CARPET ON THE RAILS OF THE LADDER SO MY EXTENDED LADDER WOULD NOT RUB THE PAINT OFF THE REAR LADDER. HE PLACED THE CARPET BACK ON THE NEW LADDER ONCE THE OLD ONE WAS REMOVED AND THE NEW ONE INSTALLED. I WAS IMPRESSED WITH HIS INTEGRITY AND PROFESSIONALISM. HE IS DEFINITELY A KEEPER. ALSO, I HAVE TO MENTION WENDY AS SHE WAS SO HELPFUL AND PROFESSIONAL FOR RESPONDING TO MY REQUESTS ON SEVERAL OCCASIONS WITH NO QUESTIONS ASK. I WAS EXTREMELY HAPPY TO WORK WITH BOTH OF THESE SERVICE PROFESSIONALS AND LOOK FORWARD TO WORKING WITH THEM AGAIN IN THE FUTURE. THEY MADE ME FEEL AS A SPECIAL CUSTOMER. TWO WORKS JUST TO SAY THANK YOU!!! ALSO, I HAVE TO SAY THANK YOU FOR YOUR HELP ON RESOLVING AN ISSUE WITH FREIGHT AND THAT WAS JULIE IN PARTS. AGAIN SHE WAS A PROFESSIONAL. THANKS TO ALL!!!!! KUDOS TO ALL AND THEY ALL WENT ABOVE AND BEYOND THE CALL OF DUTY TO SATISFY THE CUSTOMER. More

Unsatisfactory I took my fifth wheel in for some repairs due to a leak that was apparently a recognized problem. The manufacturer so far has refused to cover the cos I took my fifth wheel in for some repairs due to a leak that was apparently a recognized problem. The manufacturer so far has refused to cover the cost of the damages which were a result of a known design problem. After the repairs were completed and I took possession of the coach, I discovered a large rip in the bottom of the mattress in the master bedroom as well as a rip in the back of a recliner in the main sitting area. I notified the service department and emailed pictures of the damages but to date have heard nothing back from the service department. More

Quality of work? Every time we use our NEW FR3 we have multiple problems. We take it in for repairs that are not done! When picking up following repairs I have to go Every time we use our NEW FR3 we have multiple problems. We take it in for repairs that are not done! When picking up following repairs I have to go over each problem BEFORE leaving the lot. Warranty forever? NO. Molding in bedroom removed by their tech. Has fallen off three times. Generator service not completed,awning not repaired, seats falling apart after 5,000 miles.... More

Everyone at Giant Recreation was very friendly from the receptionists, salesman, finance, and general manager. The lifetime warranty is a great plus also. Highly recommend. receptionists, salesman, finance, and general manager. The lifetime warranty is a great plus also. Highly recommend. More

Great professional service Sales Manager, Phil Grovenor assisted us with the sell of our 5th Wheel RV. He was professional, knowledgeable and efficient. Entire process was sea Sales Manager, Phil Grovenor assisted us with the sell of our 5th Wheel RV. He was professional, knowledgeable and efficient. Entire process was seamless and quick. Highly recommend! Also, facility's fantastic, should we purchase again, we would shop here first. More

They went above and beyond the call of duty Had my camper in for warranty service which was performed perfectly. As we were hooking up to leave I got distracted and pulled off with the jack dow Had my camper in for warranty service which was performed perfectly. As we were hooking up to leave I got distracted and pulled off with the jack down. Back to the service department. They took care of that ASAP and had me back on the road in no time at all. Couldn't have asked for more!! Thank you!! More

Great sales department Jerry was are salesman and all I need to say is awesome. He let us look without being all over us. We have an issue with the prep of our camper. It wa Jerry was are salesman and all I need to say is awesome. He let us look without being all over us. We have an issue with the prep of our camper. It was supposed to be detailed and all I have to say about this is my 10 year old grandson could have done a better job. The rest of the service department was great they went out of their way to help us get the things we wanted and helped make sure the truck was ready to pull the trailer. Also have to give a shoutout to the parts department also great people. More