I worked with 3 guys while at Giant Recreation World, Ryan, Jimmy and Marshal they were all very helpful. Extremely knowledgeable about all the units we looked. When it came to the walk thru Jimmy explained everything to me and more than once if I needed him to. Marshal went thru the paperwork and made sure I understood it all, before asking me to sign anything. I am very happy with the quality of service I received.
- Craig Korczynski
Giant recreational world rv is a great place to purchase an rv. Brian, Forrest and Marshall were helpful and informational. Most importantly they answered all my questions with ease and made me and family feel welcomed.
I live and West Palm Beach and traveled 1.5 hours to purchase my rv and would absolutely recommend the drive wether your 10 minutes or 4 hours away. Service and knowledge go along way, the guys and women at Giant recreational world rv are “the best”, let them share there expertise with you or your family to purchase your next rv.
"BEST OF THE BEST IN CUSTOMER SERVICE "
I own a Forest River (Rockwood HW 277) pop-up camper which I bought at another dealership. The camper is on an extended warranty. The winch which raises the top of the camper failed. I brought the camper to Giant Recreation World of Palm Bay, FL.. This dealership sells the Forest River brand among others; but, it focuses on the larger RV rigs and trailers, not necessarily pop-up campers. First impression upon arrival - - - what a welcoming and professional atmosphere. The team effort of the Service Department was impressive; quickly diagnosed the winch problem and then contacted the Forest River (Rockwood) Warranty Department to approve the warranty coverage and the winch manufacturer to order a new winch. In about 10 days a new winch was received and immediately scheduled for installation. Within three hours after my delivery of the camper to the dealership, I was back on the road with a new winch. What a great team effort experience from start to finish. I especially want to thank the professionalism of the Service Department representatives that attended to me during this repair: Service Writer Tim for scheduling a timely appointment and for initiating the service repair order; Warranty Administrator and Service Advisor Kim for her thorough follow-through in expediting what was needed to ensure a new winch was placed on order under the extended warranty and for quickly scheduling the install upon its receipt; and Service Technician Will whose technical expertise and surefootedness diagnosed the problems with the original winch and ensured the new winch was installed properly and operated as designed. This team, under the management and leadership of Service Manager Joe, is the best of the best in the industry - - - they set the standards for others to emulate. I am grateful for their customer care work ethic as a team.
Employees Worked With
Other Employees :
Service Tech Will (5 STARS)