While in town on vacation, the engine light came on in my 2015 Suburban. I took the truck to Gilbert Chevrolet's service department early the next morning, hoping to just get some information on what was wrong, not expecting to be able to get the truck in that day. However, I needed to get to St Pete that night. I spoke with Kim Vinson, who sent me to Sheila Yates to see if we could find the part the correct part. However, we couldn't find it. She sent me to James Sarros. James was very accommodating and looked up the codes and determined what needed to be done. I explained that I needed to be in St Pete that evening, so he immediately got me in the schedule to complete the service. They also did an inspection and found a minor oil leak in the pan. James had indicated that it might take several hours to complete the work. I was happy that it was in the queue at all! He later came to find to tell me that they had a loaner car for me for free, if I wanted. Wow! I never expected that! Patty Watts was very helpful and took care of all the paperwork quickly. I got a call maybe an hour later that my truck was all fixed, including an oil change. The bill was considerably less that I expected. In summary, I want to thank the entire service staff at Gilbert for the exceptional service that I received, with special thanks to James, who went way above and beyond anything I have ever experienced at a dealership. I will STRONGLY recommend your dealership to anyone!