Gilbert Ford

wrong battery after gilbert ford ok okeechobee put a battery in my car that i was charge for wasnt happy bout that.and then to notice that the cloth like case that after gilbert ford ok okeechobee put a battery in my car that i was charge for wasnt happy bout that.and then to notice that the cloth like case that wraps around the battery was cut down the side.why would they have to cut it if they put the same kind i had that came with my car..i think they put the wrong one it wwhen .when i call them to fine out why the man said he would fine out when the guy gets back. they never have call me back yet 3days now and call.because they know they did something wrong.i will never that my car back there.and would tell anybody not to go there Roy is his name and he was rude to me on the phone. im naot happy at all..no one from there care. More

Great CarBuying Wxperience My family unexpectedly needed a new vehicle. After searching the Gilberthasit.com website, I found a 2015 Ford Escape with low miles within my price r My family unexpectedly needed a new vehicle. After searching the Gilberthasit.com website, I found a 2015 Ford Escape with low miles within my price range. I could not find a better deal within 100 miles and this was in my back yard! I set up an appointment to see the vehicle for when my wife got home from work. We test drove the car, loved it and wanted to start the paperwork. I had to go to work in two hours and Gilbert was great in expediting the paperwork. We were in and out in two hours. Our salesman Ralph was extremely helpful. I went back a few times over the following few days with questions and everyone was more than accommodating. I definitely recommend Gllbert Ford and Chevy. I got a great vehicle for a great price and was treated in a very friendly manner. More

Warranty work Third factory defect issue with this otherwise great looking vehicle. Service department has been most patient and understanding in solving issues wit Third factory defect issue with this otherwise great looking vehicle. Service department has been most patient and understanding in solving issues with this Mustang. Would not even condsider another service department. I trust them 100% More

Oil Change Service It was a great job and completed within a reasonable amount of time. They have an excellent waiting room with many amenities. The oil change was wha It was a great job and completed within a reasonable amount of time. They have an excellent waiting room with many amenities. The oil change was what we needed and friendliness was wonderful. The service clerk was polite and helpful. More

Phenominal Customer Service I have a Ford Escape 2013, and have had poor experiences with the local (Advantage) ford dealer in Stuart, FL. So I tried Gilbert Ford in Okeechobee b I have a Ford Escape 2013, and have had poor experiences with the local (Advantage) ford dealer in Stuart, FL. So I tried Gilbert Ford in Okeechobee because they were rated well online and had great remarks for customer service. They are 50 min out of my way, but it was worth it to me to give them a try. My vehicle needed an oil change and recall maintenance. I was not disappointed! Everyone (and I mean everyone) said good morning and greeted me while I waited. The service took a few hours, but I expected that. They kept checking in with me to let me know the progress. All the staff were friendly, warm, and happy. An item of mine was accidentally left behind in the service dept - I called and they quickly mailed it back to me. They were apologetic and courteous. I'm so happy that I've found a new home-dealer for all my vehicle needs. More

F-150 I bought a Ford-150 XLT 4x4 Crew Cab from manager Phil Edwardo on Sat. after only 2 days of searching. Phil found (where 5 other dealerships could not I bought a Ford-150 XLT 4x4 Crew Cab from manager Phil Edwardo on Sat. after only 2 days of searching. Phil found (where 5 other dealerships could not) a truck with my exact requirements & gave a very competitive price to seal the deal. The transaction was A+++ in every way. More

great The Staff are all so very courteous and the service excellent I would recommend Gilbert Ford to all that I know. I would never take my vehicle ther The Staff are all so very courteous and the service excellent I would recommend Gilbert Ford to all that I know. I would never take my vehicle there when it had it's previous owners. but enjoy the experience under the new ownership. More

Excellent service Only problem was telephone no one answered so I called Chevy and ask them if there was a problem with phone they got in touch with someone and they ca Only problem was telephone no one answered so I called Chevy and ask them if there was a problem with phone they got in touch with someone and they called me right back made an apointment for next day at 9 got tbere they took my truck in and I waited it was very quick in and out everyone was very nice and nice waiting room also More

Equipment Repairs doing shut down This is my second time seeding trucks to this Service center, so for so good. The Service advisor keep me inform with update's with the vehicle status This is my second time seeding trucks to this Service center, so for so good. The Service advisor keep me inform with update's with the vehicle status. Turnaround time was good also. More

Oil change Great facility, people and service. Convenient to have it done while I was at the store. And their new DMS system Auto/Mate is AWESOME!!! ;-) Great facility, people and service. Convenient to have it done while I was at the store. And their new DMS system Auto/Mate is AWESOME!!! ;-) More