Gilchrist Chevrolet Buick GMC Dealership Tacoma

Horrible customer service. Hung up on me, got defensive. I called about a vehicle that was unbenknownst to me priced differently from their website and cars.com. I called in and Jeff said he would call me b I called about a vehicle that was unbenknownst to me priced differently from their website and cars.com. I called in and Jeff said he would call me back. He calls back and proceeds to tell me the vehicle isnt for sale and it needs work. I said I would buy it as/is. He then says we cant sell it to you and gets defensive when I asked why. Then goes on to say that the price will go up. All Jeff had to say was that the vehicle was priced wrong or it was a misprint. He then proceeds to hang up on me. I call back in and talk to the manager whos name was David. David gets on the phone and says “hurry up I have a customer here”. Extremely shady dealership practices being done here and a manager that doesnt seem to care one bit. Just admit your screwup and move on. Don’t give me a slippery slope of lies to try and cover your butt More

I'm so glad I trusted my Hummer-repairs to Gilchrist/Chuck/Shawn & team! Sending a "specialty vehicle" in for repairs is always one that needs careful advance-consideration... ...your team did Gilchrist/Chuck/Shawn & team! Sending a "specialty vehicle" in for repairs is always one that needs careful advance-consideration... ...your team did not disappoint!!!!! I am very happy with your accomplishments; worth the wait to get to back, done-right!!!! More

Staff was nice and professional. Service was quick and efficient. Being able to schedule online was very convenient. efficient. Being able to schedule online was very convenient. More

Wrong part was originally ordered. Once the correct part came in everything went just fine. came in everything went just fine. More

I have all my Silverado service done with Mike and the whole Team and they have always delivered excellent customer service over the years. I am grateful to be a customer here and will continue to recomm whole Team and they have always delivered excellent customer service over the years. I am grateful to be a customer here and will continue to recommend friends and family. More

My service's we're excellent and I appreciate the quickness, and how nice Everyone was. Thank you so much quickness, and how nice Everyone was. Thank you so much More

The service was excellent this visit !!I had no less The service was excellent this visit !! I had no less than 3 techs ask me if i had been helped !! much better than my last experience. Thanks The service was excellent this visit !! I had no less than 3 techs ask me if i had been helped !! much better than my last experience. Thanks More

The Service department is great. I arrived on time and my oil change was completed within one hour. oil change was completed within one hour. More

Always do their best to address any concerns or issues I have. They have always been professional and helpful. Refunded my over payment when I was over charged, without me asking. Very trustworthy shop I have. They have always been professional and helpful. Refunded my over payment when I was over charged, without me asking. Very trustworthy shop IMHO. More

I had my car serviced here twice and I picked it up on December 17th and while driving home the same issue I took it in for happened and I called them and got no call back. I called them January 4th again December 17th and while driving home the same issue I took it in for happened and I called them and got no call back. I called them January 4th again and YET have they called me back AGAIN! There was the few weeks in between I didn’t call them as my whole family had COVID and the holidays so I waited. We have not been driving the car because we are worried it might break down … I’m not sure why nobody ever returns my calls! I have paid a lot to them for repairs but this is ridiculous that I do not get a call back! More