Gilchrist Chevrolet Buick GMC Dealership Tacoma

Outstanding professionalism and work from the mechanics to the staff and ladies that work there. to the staff and ladies that work there. More

The service is accurate and the staff is pleasant, they do their part my problem was the warranty company do their part my problem was the warranty company More

50 years buying cars from Gilchrist. Sales, service and customer care have been the best customer care have been the best More

This was my first service with Gilchrist.. Prompt, This was my first service with Gilchrist.. Prompt, courteous and friendly service technicians. Service was completed sooner than expected. Woud r This was my first service with Gilchrist.. Prompt, courteous and friendly service technicians. Service was completed sooner than expected. Woud recommend. More

Great dealership! Great communication, great sales person in Jeff, quick in and out! Very efficient! person in Jeff, quick in and out! Very efficient! More

Service was good wish they offer car wash after service my truck had grease smug on both finders my truck had grease smug on both finders More

The lady who helped me was very nice and understanding when I arrived for my appointment early. She helped to fit me in so that I didn’t have to reschedule. when I arrived for my appointment early. She helped to fit me in so that I didn’t have to reschedule. More

xx in was okay. But after that, terrible customer service from Dave Christensen and his manager (Lyle?) Dave called me on day 1 late afternoon, leaving a message "I have information on your car" noth service from Dave Christensen and his manager (Lyle?) Dave called me on day 1 late afternoon, leaving a message "I have information on your car" nothing else. I called back, but he was gone for the day and no one else had any info. The next morning I called at 10am, 11 am, and left messages. Then again called and he was at lunch. Still not hearing from him, I called at 4pm and was transferred to his manager who was finally able to get Dave on the phone with me. He said he called me back @ 1030am but there was no call recorded on my cellphone or a voicemail. I found it ridiculous that he could not respond to multiple messages at anytime in a 6 hour period. I also waited to hear him apologize, which Dave never did. I also thought the Service manager was a bit snarky when he responded to my comment, "This is not a good impression for my first experience with you.". His reply was, "And this is our first experience with you.". What does that mean? As a new customer, I get treated poorly until proven worthy? I have multiple vehicles, and always use dealer service. This is by far the worst experience I've had in the Tacoma area. Is this typical for Gilchrist, or is it just typical for dismissing female customers? More

Easy to schedule and work was done promptly at reasonable price. Pleased with the overall experience. price. Pleased with the overall experience. More

Since the day we purchased our Buick Gilchrist has been the place that I feel most comfortable taking our car for service. This event was a little different from the average service event but as always th the place that I feel most comfortable taking our car for service. This event was a little different from the average service event but as always the staff were efficient, respectful and did the best they could do from a dealer's perspective to diagnose and find a solution to my problem... Thanks again. More