Gilchrist Chevrolet Buick GMC Dealership Tacoma

Came for recalls and they were done quickly. There was a lot going on so there weren't a lot of interaction outside of Bob. lot going on so there weren't a lot of interaction outside of Bob. More

This was my first time getting work done here. I called ahead of time to make an appointment and find our where to go. When I arrived, I did as I was advised and pulled into the first available bay, just i ahead of time to make an appointment and find our where to go. When I arrived, I did as I was advised and pulled into the first available bay, just inside the garage. I waited 3-4 minutes but no one came out to greet me, even though technicians were walking around, and there were no signs to direct me where to go. I wandered over to a door where some men were sitting behind high desks with computers, talking on phones. I walked in and though a couple of them looked at me, no one greeted me or gave me any indication that I was in the right or wrong place. I stood there for over 5 minutes until one man got off the phone and simply said, "Yes?", with a questioning tone. I stepped forwarding and told him about my appointment and without looking at me, he pulled up my info asked a couple of questions, asked for my key and walked away. He didn't go to my car. I have no idea where he went or what he did. When he came back I had to ask how long the service would take, if there was a waiting room, where it was, and how to get there. Definitely not what I was expecting as a first time customer. The service was quick, and the ladies at the "pay station" were friendly, made eye contact, and were helpful. Paying was easy, but I was left to figure everything else out on my own. More

Great Customer Services! Will recommend friends and family to get there car service at this GMC location! Enjoy the free car wash coupon to get my car wash done for free! family to get there car service at this GMC location! Enjoy the free car wash coupon to get my car wash done for free! More

I moved to the Seattle area from Georgia in July 2021. Before my move I had a receiver installed on my 2019 Volt by a non-Chevrolet retailer; U-something or other. The installer did not re-connect one of Before my move I had a receiver installed on my 2019 Volt by a non-Chevrolet retailer; U-something or other. The installer did not re-connect one of the sensors in my rear bumper and did not re-load the data. I called Gilchrist shortly after getting in to Seattle and made an appointment for software re-load. They got me in within two weeks. They had trouble with the Techs computer communicating with the computer in my car. I was told I would need two new sensors. Ordered same. When I got back on the road, my sensors were working properly. Called Gilchrist service the next day and left a message for Chuck. Within an hour I received a call from Lori taking my information to refund my $600+ dollars for the sensors. No re-visit needed. Car was fixed and unneeded parts refunded. Gilchrist is my new service dealer in Seattle. Happy customer new to Seattle. Great welcome! Thanks Chuck and Lori and the Gilchrist team! More

Always stand behind their customers in an effort to produce the best outcome in a timely manner that work to enhance the customer experience. Thanks to the service team produce the best outcome in a timely manner that work to enhance the customer experience. Thanks to the service team More

Great dealership to work with parts and service department is stellar ! Robin and Lisa helped me out ! Highly recommended. Talk to Ricky the salesman for your purchasing needs. department is stellar ! Robin and Lisa helped me out ! Highly recommended. Talk to Ricky the salesman for your purchasing needs. More

I purchased my second car here and the service department is on time. Nice and clean waiting area. Knowledgeable employees. I will always buy vehicles from Gilchrist. is on time. Nice and clean waiting area. Knowledgeable employees. I will always buy vehicles from Gilchrist. More

KRISTI Howell seems concerned and helpful about my electronic issue that hasn’t been solved. Michael Smith didn’t care even though it was expressed to him that it was happening when I previously broug electronic issue that hasn’t been solved. Michael Smith didn’t care even though it was expressed to him that it was happening when I previously brought it in. He just set us up for an appointment. More

Horrible, broke running boards on suburban, cracked dashboard when replacing airbag on recall, and took 7 days to get vehicle back, when told that repairs would take 1-2 days. dashboard when replacing airbag on recall, and took 7 days to get vehicle back, when told that repairs would take 1-2 days. More

We were required to make 3 1 hour round trip with two cars together warranty service Unfortunately the problem is the same and no help with the front end cars together warranty service Unfortunately the problem is the same and no help with the front end More