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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.4
2,475 Reviews

6014 S Tacoma Way

Tacoma, WA

98409

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2,475 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

October 31, 2019

Incredible experience The team at Gilchrist continues to be incredible to work with. They help us find exactly what we want and make the process unbelievably smooth and enj More

by jdrastovski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Shubladze, Jeff Stacy
Nov 15, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate our dealership and we are pleased to hear that you have enjoyed your recent experience purchasing a vehicle with us! Please remember that if you purchase a vehicle with us and refer a friend to your salesperson (Jeff) who purchases a vehicle, we will send you a referral check! Enjoy your new vehicle and drive safe!

October 31, 2019

Quick and curtious We had our questions answered and our vehicles were serviced with in an hour. They did not try to make us have more work done then was needed. I appr More

by AB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Welsh
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write us a review. We are happy to hear that you enjoyed your experience with our Service Team! Thank you for being a Gilchrist Auto Family Member!

October 30, 2019

3 months to get my car back. It took a few days shy of 3 months to get my car back from an engine swap covered by an extended service warranty. Apparently the service consultant d More

by Yellow Camaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devon Welsh
Nov 15, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are sorry to hear that you feel this way about our efforts to repair your vehicle. Unfortunately, each Extended Service Contract (extended warranty) is independently backed by the location you purchased your vehicle. We originally diagnosed the vehicle and the engine we recommended from GM that was not fully covered by the warranty was going to be an additional cost above the plan deductible. Based on your request we went with another engine which would be fully covered by your warranty, although, still had to be authorized by the warranty company and and the original purchase place. While we strive to make all repairs in the fastest time possible, sometimes other extended service contracts can delay the process. As well, the time the authorization was approved by the original purchase location and the warranty company let us know we were okay to proceed, the GM strike had began and we were unable to get the GM parts for several weeks. We do our best to ensure proper work is completed, in a timely manner, at an affordable cost. We hope that the repairs completed are going to last for years to come.

October 30, 2019

Customer Service Excellent service from the time tow truck dropped my truck Kristy call me asked about the problem of my truck and also gave me a quote after all the c More

by CQUIMOSING
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Oct 31, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write about your recent experience and for letting us know that you had a five star overall experience. We do our best to ensure that we get all vehicles checked in, looked at, serviced, and back on the road in the shortest amount of time while ensuring the work is completed correctly! Thank you for choosing Gilchrist and we look forward to having you back for future maintenance needs.

October 30, 2019

Came in for a recall on my car and it wasn't done right Came in for a recall on my pontiac and they fixed one but the other had to do with the seatbelt sensor coming on because of interference from the remo More

by LOGANW206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristy Graham
Oct 31, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and for being a Gilchrist Auto Family Member. While it appears you are pleased with Kristy, we are sorry to hear that you are not pleased with your service. Your information has been passed along to the Service Manager and someone should be contacting you to resolve your seat belt issue! Please feel free to contact our Service Manager, Ryan, Directly via email to ryan@gilchristauto.com as well if you would like to further discuss your vehicle.

October 30, 2019

Looking for a GM product Choose Gilchrist I knew I wanted a Buick Encore and Gilchrist had the largest selection and they advertise the rebates that GM was offering. Everyone we worked with th More

by Star
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bertucci, Juliana Celis, David Shubladze
Oct 31, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and leave the comment about your recent experience here at Gilchrist! We do our best to have a large selection of vehicles and to ensure that you have the best possible experience with your new vehicle purchase. We will see you around for your Lifetime Oil Changes and thank you for joining the Gilchrist Auto Family! Drive safe!

October 26, 2019

Gilchrist...or was it Heaven 👀🙏 Service rep, Chuck White. Mr White was cordial, professional and ethically transparent when traversing the merriat of repairs our vehicle required. More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck White
Oct 28, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Michael for your rating and your comment. We are very lucky to have Chuck on our team and are pleased to hear that you enjoyed your recent experience with us. Drive safe and we will see you when your due for your next maintenance visit!

October 22, 2019

Oil change Waited 2 hours before being told no filter in stock, picked up afternoon and check engine light on. Had to leave truck overnight to have corrected T More

by jryhorton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devon Welsh
Oct 22, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to fill our your survey and for giving Devon a good rating even with the unpleasant experience with us. Your response has been forwarded to our Service and Parts Manager to make us better serve our Gilchrist Auto Family Members. With the current GM Strike we are not receiving parts deliveries and are short on many of our necessary parts. After completing the recall the connection was lose and it did go unnoticed before your arrival and we apologize for any inconvenience. We are using your review to improve on our communication and hope that you will give us another chance in the future. If you would like to reach out to our Service Manager directly to further discuss your recent visit please feel free to email Ryan at ryan@gilchristauto.com.

October 22, 2019

Service department is great as always! Love coming there. Everyone is great! I enjoy having my vehicle serviced there. Devon was my advisor and he was very knowledgeable and kept me up to date as to what was More

by MDAVIS28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori was great too! Her and Robin were the cashiers and they were very friendly and sweet! , Talitha Davis, Ryan Tramm, Robin Dahl, Devon Welsh
Oct 22, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and write about your recent visit. We are very pleased to here that you enjoyed your experience and are a happy Gilchrist Auto Family Member! Drive Safe.

October 22, 2019

Great Showed up for my appointment, they promptly processed my vehicle for its oil change and tire rotation. I may have sat in the waiting room for seems li More

by latinmix18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm, Bob Cornett, Robin Dahl, Dave Christensen, Chuck White, Michael Smith, Kristy Graham, Devon Welsh
Oct 22, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write us a review and for being a Gilchrist Auto Family Member. We are happy to hear that you are pleased with your recent service and look forward to seeing you back in the future for further maintenance needs.

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