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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.4
2,482 Reviews

6014 S Tacoma Way

Tacoma, WA

98409

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2,482 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

November 12, 2019

Very Good experience nice and Friendly staff wait was not to long price was not to bad. Service area was clean with a T.V. More

by kbellsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to let us know about your recent visit and letting other know about what we have to offer. We do our best to offer exceptional service in a timely manner, as well as keep you comfortable while you wait. Thank you for being a Gilchrist Auto Family Member and we will see you for your continued vehicle maintenance needs!

November 06, 2019

Great timely service Customer service person Kristi was very friendly and supportive to answer any questions about the work that was to be done on my vehicle. Service was More

by HFLEMING1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and for leaving a comment about your recent visit. We are very luck to have Kristy on our Gilchrist Auto Team and are pleased to hear that you enjoyed your recent visit with her. If there is ever anything that we can do for you in the future, please let us know and we are happy to help! Thank you for being a Gilchrist Auto Family Member!

November 05, 2019

Service Quick service and finished at the time promised. Tech Advisor very friendly and knowledgeable. Cashiers as well very friendly and approachable. Wil More

by LEO_MELENDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Leo for taking the time to write a review for us. We are pleased to hear that you were pleased with your last visit and that we are a dealership that you would recommend. Thank you for being a Gilchrist Auto Family Member!

November 05, 2019

Oil change They did an amazing job. The wait time is real fast it only took an hour they were super friendly to help get it started the people giving you back y More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who it was
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write a review about your recent visit. Your feedback has been passed along to our Service Manager, Ryan, and we will do our best to improve for your next visit. We are happy to hear though that you still recommend us and hope to have the chance to earn your business in the future!

November 04, 2019

Helpful sales staff at Gilchrist The buying experience at Gilchrist was made easy by the sales staff. They were willing to find the right truck to fit my budget and take the necessary More

by Lv2ride05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Byrne
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write a nice review! We are very lucky to have Chase on our team! Welcome to the Gilchrist Auto Family and we will be seeing you around for your Lifetime Oil Changes!

October 31, 2019

Quick and curtious We had our questions answered and our vehicles were serviced with in an hour. They did not try to make us have more work done then was needed. I appr More

by AB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Welsh
Nov 25, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write us a review. We are happy to hear that you enjoyed your experience with our Service Team! Thank you for being a Gilchrist Auto Family Member!

October 31, 2019

Incredible experience The team at Gilchrist continues to be incredible to work with. They help us find exactly what we want and make the process unbelievably smooth and enj More

by jdrastovski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Shubladze, Jeff Stacy
Nov 15, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate our dealership and we are pleased to hear that you have enjoyed your recent experience purchasing a vehicle with us! Please remember that if you purchase a vehicle with us and refer a friend to your salesperson (Jeff) who purchases a vehicle, we will send you a referral check! Enjoy your new vehicle and drive safe!

October 31, 2019

Job well done Transition issue. Gilchrist went above and beyond, fixing that issue as well as a completely separate issue causing severe roadnoise. I’m beyond happy More

by ALIBERG21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Ketcham, Chuck White
Nov 15, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write us a review! It is our goal to ensure that every customer receives exceptional service! We are happy to hear that you are impressed and recommend us! Drive safe and please come see us for future vehicle sales and service needs!

October 31, 2019

Slow and sloppy It took the shop over an hour to do a lube and tire rotation. For the second time in a row, they did not vacuum the floor mats or even remove the shop More

by Nope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Oct 31, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for being a Gilchrist Auto Family Member, although we are sorry to hear that you do not enjoy our Service department. We do average 45min to an hour to ensure that we can properly complete a multi-point vehicle inspection, complete your oil change and rotate the tires. Our technicians work as quickly as possibly while ensuring proper work is being completed. While some dealerships have on site car washes and vacuum stations, we unfortunately do not. However, we do offer our service customers Brown Bear Car Wash coupons for a complimentary car wash that are valid at several local Brown Bear Car Washes. If you did not receive a coupon please come back and ask our Cashier for your coupon. If you would like to further discuss your recent visit please feel free to reach out to our Service Manager, Ryan, via email to ryan@gilchristauto.com.

October 30, 2019

Customer Service Excellent service from the time tow truck dropped my truck Kristy call me asked about the problem of my truck and also gave me a quote after all the c More

by CQUIMOSING
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Oct 31, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write about your recent experience and for letting us know that you had a five star overall experience. We do our best to ensure that we get all vehicles checked in, looked at, serviced, and back on the road in the shortest amount of time while ensuring the work is completed correctly! Thank you for choosing Gilchrist and we look forward to having you back for future maintenance needs.

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