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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.4
2,475 Reviews

6014 S Tacoma Way

Tacoma, WA

98409

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2,475 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

September 03, 2024

I have had nothing but issues. The person working with me left mid conversation. Was supposed to re schedule but never did. I called left a message still no response. Parts were on More

by Mcavin333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie , Dave Christensen
Sep 06, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for bringing this to our attention. We sincerely apologize for the issues you’ve encountered, as this is not the level of service we aim to provide. We will be conducting an investigation to ensure we’re upholding the quality customer service you deserve. Our team will reach out to you as soon as possible, but please call us at (253) 284-4471 to share more information, such as your name and contact details, in case we’re unable to locate you in our system. We appreciate your feedback and your patience.

September 02, 2024

The process lasted for two days. Brian was very patient, very knowledgeable, and very very professional! I would do business there again! More

by vence.moore
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Wright
Sep 04, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Vence! We’re so glad Brian’s professionalism made the experience worthwhile. Thank you for being a part of the Gilchrist Auto family—we truly appreciate you choosing us as your dealership and look forward to seeing you again!

September 02, 2024

Great customer service. Would definitely recommend all my friends. Felt good purchasing don’t feel sold More

by SACDAMAC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chloe Wongwui, Tim Wells, Thomas Tate
Sep 04, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Sacdamac! We’re thrilled you had such a positive experience and felt good about your purchase without any pressure. Your recommendation means a lot to us, and we’re proud to have earned it. Welcome to the Gilchrist Auto family!

August 31, 2024

The experience in buying my new Colorado went very well. Everyone involved was pleasant to work with. More

by RJTACOMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shade Clark, Thomas Tate
Sep 04, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, RJ! We're glad to hear your experience buying the new Colorado went so well and that our team made it a pleasant process for you. We appreciate your business and hope you enjoy your new truck!

August 31, 2024

Gilchrist GMC dealership is very friendly and easy to work with to get the job done. More

by toddrhagen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Smith
Sep 04, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Todd! We're thrilled to hear that you found our team friendly and easy to work with. It’s always our goal to make the experience as smooth as possible for our customers, and we appreciate your kind words. We look forward to working with you again!

August 30, 2024

Gilchrist team made us feel at home. The service was thorough, & efficient. Best experience ever. More

by Belinda Laju
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Prieto, financial/licensing department , Brian Wright
Aug 30, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Belinda! We’re delighted to hear that the Gilchrist team made you feel at home and provided thorough, efficient service. We're so glad it was your best experience ever. We look forward to welcoming you back in the future!

August 30, 2024

I felt like I got robbed! I paid to get my truck fixed the engine light was on when I brought it to the dealer. Picked up my vehicle the next day I brought it back they had me More

by williams1965david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck White
Aug 30, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Dear David, Thank you for sharing your feedback with us. We understand your concerns and want to assure you that we are taking your experience seriously. The manager of our Service Department will be reaching out to you to discuss the matter in more detail. Our goal is to work with you to find a solution that is mutually beneficial and ensures that your concerns are fully addressed. Please don't hesitate to contact us at 253.284.4471 if you need further assistance. We are committed to improving our services and making sure your experience with us meets your expectations. Best regards, The Gilchrist Auto Center Team

August 30, 2024

As always, the staff was couteous and professional, upfront and efficiant. The work was done and completed in a timely fashion, Thank you! More

by nwpropeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Quinn
Aug 30, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We’re glad our team provided you with courteous and efficient service. It’s great to know the work was completed to your satisfaction. We appreciate your support and look forward to serving you again!

August 29, 2024

They addressed the problem and hopefully they fixed it. The service department rep was very helpful and easy to work with! More

by srhustead1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominick Martinez, Chuck White
Aug 29, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience! We’re glad to hear our service department was helpful and easy to work with. We hope the issue is fully resolved, but if you need anything else, don’t hesitate to reach out. We’re here to help!

August 29, 2024

Everyone there was very welcoming, friendly and weren’t at all irritated when I asked a bunch of questions 😊 More

by merrilyharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Quinn, Jennifer Oliver
Aug 29, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you so much, Merrily! We’re delighted to hear that you felt welcomed and at ease with our team. We love answering questions and are always here to help in any way we can—so never hesitate to ask! Your satisfaction is our priority, and we’re thrilled to have made your experience a positive one. Looking forward to assisting you again whenever you need us!

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