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Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center
Tacoma, WA
1,578 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,578 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center
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September 02, 2019
Poor communicating and a total lack of follow through A bunch of calls to be returned in 20 minutes or very shortly turned into hours or not at all. Repair had to be taken back for do over. Several days t A bunch of calls to be returned in 20 minutes or very shortly turned into hours or not at all. Repair had to be taken back for do over. Several days turned into a week. I quit calling due to the lack of response after a loaner was assigned. Tech left trim work out of place, hanging and incomplete. Plastic undercarriage/splash guard not replaced securely and dropped from car at 70 mph leaving me stranded on I-5. A seat cushion with athletic logo was stolen from trunk while at the dealership. I was an out of state customer which made the ordeal worse since I had to drive the loaner home and then back again to pick up my auto that I was assured was fixed and ready to go. This show of indifference was blatant. Dealer (Ryan Tramm) did express regret and offered to pay for what they missed. Will be going into a local dealer for the repair and have dealer here contact gilchrist about what they did to correct the problems that gilchrist left unattended. The theft added insult to injury. Loaner was retuywashed, wiped down inside, vacuumed and filled with gas. More
by Outofstater
Verified Customer
Helpful September 02, 2019
Oil change I went in for a regular oil change and then received a bill for $131 for diagnosing that my radio is broken, I knew Maria was broken why does it cost I went in for a regular oil change and then received a bill for $131 for diagnosing that my radio is broken, I knew Maria was broken why does it cost $131 to verify it? More
by SOKO5
Employees Worked With
August 23, 2019
Mike Smith Nice and friendly service advisor. There was some issues with the bill and the cashier kept avoiding answering my questions. The service advisor handl Nice and friendly service advisor. There was some issues with the bill and the cashier kept avoiding answering my questions. The service advisor handled the issue. Thank you to him. More
by Clwms
Employees Worked With
August 23, 2019
Z51 service 2017 Corvette Certified pre owned. Checked in quickly. Answered all my questions. Called me right when it was finished. This was the first service we 2017 Corvette Certified pre owned. Checked in quickly. Answered all my questions. Called me right when it was finished. This was the first service we had done on the car since purchasing it. They did an outstanding job. More
by Stevejatc
Employees Worked With
Devon Welsh
August 21, 2019
Customers Come First! 6.5 hours for an oil change and brake pads. When I set up the appointment and requested a loaner car, I was told sorry, we don’t provide those any mo 6.5 hours for an oil change and brake pads. When I set up the appointment and requested a loaner car, I was told sorry, we don’t provide those any more. Yes, a shuttle was offered. Not happy and would not recommend Gilchrist. The gentleman that waited on me was very polite - not his fault. More
by Pamsplants
Employees Worked With
August 14, 2019
Amazing Service! Devon is so friendly and welcoming. He is always smiling and goes out of his way to help. He explains everything and makes coming in a pleasure! Devon is so friendly and welcoming. He is always smiling and goes out of his way to help. He explains everything and makes coming in a pleasure! More
by Mary B
Employees Worked With
Devon, Chase Byrne
August 12, 2019
Simple tire replace I was at your dealership to get four tires replaced, my appointment was at 8:00 and it took your tech three hours to replace four tire on my truck whi I was at your dealership to get four tires replaced, my appointment was at 8:00 and it took your tech three hours to replace four tire on my truck which I thought was an unreasonable amount of time, scheduled another appointment in Tacoma for 10:00 that should have been no problem meeting, but had to cancel because of taking three hours for tires to be replaced. More
by dntwhitney
Employees Worked With
Chuck White Service Consultant
August 12, 2019
Great service from a great dealership I took my 2019 GMC Sierra Denali pick up in for its first oil change and tire rotation. The aervice team dud a great job, provided me a loaner vehicle I took my 2019 GMC Sierra Denali pick up in for its first oil change and tire rotation. The aervice team dud a great job, provided me a loaner vehicle and kept me up to date on status. I would highly recommend Gilchrist Chevrolet/GMC. I love my new truck and the service I received! Thank you Gilchrist Chevrolet! Especially Chase Byrne and David is service! More
by ROBUTKA
August 08, 2019
Great experience I always worry about getting overcharged or having unnecessary work done when I take my car to the dealership. I appreciate that not happening when I always worry about getting overcharged or having unnecessary work done when I take my car to the dealership. I appreciate that not happening when I bring it to Gilchrist! Fast, friendly, quality service! More
by NO2
Employees Worked With
Mike?
August 08, 2019
Always friendly, fast and efficient I've always been helped quickly. They always put up with my twenty questions. Quick with service and if it's gonna be a while helpful with alternat I've always been helped quickly. They always put up with my twenty questions. Quick with service and if it's gonna be a while helpful with alternatives More
by ATEARDROP253
Employees Worked With
