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Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

Tacoma, WA

4.2
1,596 Reviews

1,596 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

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August 23, 2019

Z51 service 2017 Corvette Certified pre owned. Checked in quickly. Answered all my questions. Called me right when it was finished. This was the first service we More

by Stevejatc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon Welsh
Sep 02, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are pleased to hear that you are enjoying your Corvette and our service department! If there is any further vehicle maintenance please don't hesitate to give us a call! We are always available to help! Thank you for being a Gilchrist Auto Family member and drive safe!

August 23, 2019

Mike Smith Nice and friendly service advisor. There was some issues with the bill and the cashier kept avoiding answering my questions. The service advisor handl More

by Clwms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write us a review. We are pleased to hear that it all got straightened out and that you left happy. If we can every be of any further assistance please don't hesitate to give us a call!

August 21, 2019

Customers Come First! 6.5 hours for an oil change and brake pads. When I set up the appointment and requested a loaner car, I was told sorry, we don’t provide those any mo More

by Pamsplants
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for mentioning that you were pleased with the customer service the Chuck offered. We are sorry to hear though that you do not recommend us and that your overall experience was not pleasant. If you would like to further discuss your concerns or speak to the Service Manager please feel free to reach out to Ryan directly to ryan@gilchristauto.com. We hope that you will give us a second chance and will continue to be apart of the Gilchrist Auto Family.

August 14, 2019

Amazing Service! Devon is so friendly and welcoming. He is always smiling and goes out of his way to help. He explains everything and makes coming in a pleasure! More

by Mary B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon, Chase Byrne
Aug 20, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Mary for writing this five star review! We do our best to offer exceptional customer service and are pleased to hear the you enjoyed your experience with us at Gilchrist. We are glad that you joined the Gilchrist Auto Family and keep coming back for all your maintenance needs. Drive Safe!

August 12, 2019

Simple tire replace I was at your dealership to get four tires replaced, my appointment was at 8:00 and it took your tech three hours to replace four tire on my truck whi More

by dntwhitney
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck White Service Consultant
August 12, 2019

Great service from a great dealership I took my 2019 GMC Sierra Denali pick up in for its first oil change and tire rotation. The aervice team dud a great job, provided me a loaner vehicle More

by ROBUTKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Shubladze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Byrne, Laura Novak
Aug 12, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write us a nice review! We are glad that we met all of your needs and that we were able to get your vehicle back to you in a timely fashion. Thank you for being apart of the Gilchrist Auto Family!

August 08, 2019

Great experience I always worry about getting overcharged or having unnecessary work done when I take my car to the dealership. I appreciate that not happening when More

by NO2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike?
Aug 09, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are happy to hear that you enjoyed your experience with us! We pride ourselves on being family operated for 90+ years. We do our best to ensure that our Gilchrist Auto Family members always are getting the best possible deal here in sales, parts, and service. Thank you for being apart of the Gilchrist Auto Family! Drive safe!

August 08, 2019

Always friendly, fast and efficient I've always been helped quickly. They always put up with my twenty questions. Quick with service and if it's gonna be a while helpful with alternat More

by ATEARDROP253
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Talitha Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write this review for us. We appreciate hearing positive feedback! We are happy to hear that we are pleasing the members of our Gilchrist Auto Family!

August 08, 2019

Unfounded, over priced sales pitches ,, Practices of dishonesty, trying to sell over priced services ,, or services not even needed ,, very disappointed, with this dealership ,, no ethical o More

by jrh19460
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Aug 09, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are sorry to hear that you did not have a pleasant experience with us. We do our best to ensure that our prices for our vehicles, parts, and services are very competitive to our other local dealers. Being Family operated for 4 generations, our business has provided our local community with automotive assistance for 90+ years. We do believe in honesty, transparency, and integrity. While we do not know about the specifics of your situation from this review, keep in mind that our General Motors Certified Technicians and Mechanics follow the General Motors recommended fixes based on the concern at hand. Sometimes fixing one thing might not solve the problem, but we do our best to get your vehicle running to the best of its ability in the most timely manner possible and at the lowest possible cost. If you would like to discuss more about your visit please feel free to reach out to our Service Manager, Ryan, via email to ryan@gilchristauto.com and we would be happy to discuss your situation in detail.

August 07, 2019

Recall notice Easy to get appointment, recall notice, no need for further action, in and out, Why does it have to be a certain length Stupid Ridiculous More

by KANKLAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, service advisor, and Juliana, service scheduler
Aug 09, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to let us know you had a good experience with us here at Gilchrist. We apologize for the 25 word requirement, that is how the system is programmed to ensure that your comments let other members of our community reading the reviews know a little bit more about your visit. We look forward to seeing you around and are grateful to have you apart of the Gilchrist Auto Family!

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