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Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

Tacoma, WA

4.2
1,733 Reviews

1,733 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

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October 20, 2024

I feel they were dishonest about my truck needing a new transmission. I dropped my truck off for an oil change, and to replace my running boards, they told me that my truck needed a new transmission and th More

by Valencia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck White
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Dear Valencia, Thank you for taking the time to share your experience with us. We truly value your loyalty as a returning customer, and it’s concerning to hear about your recent visit. We take your feedback seriously and are committed to looking into this matter further to enhance our training and services. Your insights help us ensure we provide the best possible experience for all our customers. Please give us a call at 253.284.4471 so we can discuss this in more detail and work towards a resolution. Thank you, Grace Evert Business Development Consultant Gilchrist Auto Center

October 19, 2024

Honest, friendly, a bit spendy, but competent and thorough. Would buy another car from them. More

by denismenis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your honest feedback! We're thrilled to hear that you found our team competent and thorough. While we understand that pricing is a consideration, we strive to provide quality service and products to our customers. We’d love the opportunity to help you find your next vehicle when you’re ready!

October 19, 2024

Service was performed efficiently on a recall repair. I would use this dealership again if it were closer to my home. More

by CEDARCIRCLE.JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Cudini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Quinn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Oliver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We're glad to hear that your recall repair was completed efficiently. We appreciate your feedback and hope that you’ll consider us again in the future, even if it’s a bit of a distance. If there’s anything we can do to enhance your experience, please don’t hesitate to reach out!

October 18, 2024

There service was first class! I always take our vehicles to them and they always do a first class job! More

by michaeltimken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Cudini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you so much for your kind words! We’re thrilled to hear that you consistently receive first-class service from us. It’s always a pleasure to take care of your vehicles, and we can’t wait to see you again soon!

October 18, 2024

They were great! They did the service very quick and inspected my pickup. 1st Class! I will bring my wife's car in soon!! More

by michaeltimken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you so much, Michael! We're delighted to hear you had a fantastic experience with us and that our team provided quick service for your pickup. We truly appreciate your kind words and can’t wait to welcome you and your wife's car in soon! If you need anything in the meantime, just let us know!

October 17, 2024

1rst class service, friendly staff that worked with you to get every thing you needed done. I give them a big number 1 rating!!!! More

by michaeltimken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Cudini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Wow, Michael! We’re thrilled to hear your continued praise for our service department! Thank you for your glowing reviews and for always sharing such wonderful feedback about our friendly staff and first-class service. Your big number 1 rating truly makes our day! We look forward to seeing you again soon!

October 17, 2024

I waa visiting from out of the country and they squeezed me in for a rush diagnosis... engine light! They checked it out and got new me on the road quickly, with the full details of what needed to be done n More

by JoanneH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience, Joanne! We’re so glad we could accommodate you on short notice and get you back on the road quickly. Our team strives to provide thorough diagnostics and transparent communication, especially for travelers like yourself. It’s great to hear that you felt safe and informed about what needed to be done next. Your kind words about our staff mean a lot to us! If you ever find yourself in the area again, please don't hesitate to stop by. Safe travels!

October 17, 2024

Thank you 👍, They changed the oil and filter in my truck quickly and professionally, I am very pleased with this service. More

by ANDREIRATSKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Cudini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Cronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We're glad to hear that you were pleased with the quick and professional service during your oil change. Our team always strives to provide top-notch care for your vehicle. We look forward to seeing you again soon!

October 17, 2024

Communication was lacking and took 2 months to fix problem. Work that was done was fine just took long time More

by ANNEERRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Oliver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience with us. We appreciate your patience during the extended repair time and are glad to hear that the work done met your expectations. We take your feedback about communication seriously and will use it to improve our processes. If there's anything more we can assist you with, please don't hesitate to reach out!

October 16, 2024

Nice and friendly people. Clean and professional environment. Just a bit over priced. Wish they would’ve did the complimentary carwash and vacuum though. More

by lisalenow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We’re glad to hear you found our team nice and friendly and our environment clean and professional. We appreciate your comments about pricing and the missed complimentary car wash and vacuum; we’re always looking for ways to improve our services. If there's anything else we can do for you, please let us know. We value your input!