About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Gill Chrysler Dodge Jeep Ram Buick GMC Cadillac Madera - Service Center

5.0

16 Lifetime Service Reviews

1100 S. Madera Ave, Madera, California 93637

16 Reviews of Gill Chrysler Dodge Jeep Ram Buick GMC Cadillac Madera - Service Center

Sort by Write a review
June 06, 2018

"Service after sale"

- Fitz

Highly professional management team. No pain straight forward transactions. After the sale, the service and handling continues to be professional. Kirk Bigelow manages the service dept. Great care of customers.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kirk Bigelow
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 20, 2014

"Update on my jeep .3 months in the shop 3 months its back"

- Creatinemonster

These guys had my jeep June-August, 3 months to rebuild the whole car pretty much on a 4 year old grand Cherokee!!! My car is only 4 years old, I kept up on oil changes and maintenance and in June a valve malfunctioned and oil was sucked up ruining the engine. Gill had my car for 3 months...for 2 months they went back and forth lying to us everyday about the status of the car, saying they were working on the car when it was parked out front in the same spot it had been for weeks. Then finally say yes warranty will cover it so they started fixing the car. After Gill having the car for 3 months 3 months later I'm driving in downtown LA and same problem!! The car locks up and by the time I pull off it won't move at all! Get it into another jeep dealership down here and they say a valve failed!!! THE ENGINE IS 3 MONTHS OLD!! Amazing how a dealership that cares gets the same work done in 2 weeks! TWO WEEKS!! And this place is always busy yet they got my car in and out and were very apologetic for work they didn't even do. I'm so overly annoyed with this dealership and their poor work and poor morales! We were able to get ahold of Chrysler and formally complain about Gill! STAY SO FAR AWAY FROM THIS PLACE!! ZERO STARS!!! First dealing with them: When I was looking for a jeep I went here, they didn't have what I wanted on the lot, I was then told that model of jeep was a lot of car (I can't drive an suv because I'm a girl?! I lift weights for a profession I can handle a grand Cherokee) so I was pressured into looking at a lesser car. I wasn't too excited with what they had, I was kind of thinking about the jeep they showed me. When I said I was going to think about it I was told "Let's face it I can put this car on the Internet today and it will be gone Monday." SO RUDE! So I left and bought a jeep elsewhere! Second dealing with them: I took my jeep grand Cherokee in there after it sucked up oil and the engine got messed up. I had to fight them to get them to even see if the warranty would cover it, and surprise it did because it was a malfunction. They had my jeep for over 2 months!!! 1 whole month it sat while they twiddled their thumbs deciding what to do with it and wouldn't even give me a rental car until they decided the warranty would cover it. Then they tell us they want to rebuild the whole car since everything is out (it's only 4 years old), when we told them no they demanded the rental car they reluctantly gave us be brought back!!! I refused and when all was said and done 2 months later I call to find out when to pick it up and I'm told to call back in a few hours they're just putting the finishing touches on the car, call back and am told to call back they just need to drive it, call back and they say "we didn't finish it'll be ready Monday for sure"...well Monday came and I got the jeep back, empty tank of gas (thanks guys!!!) and it had been closed up and out in the sun on their lot for so long it's so stuffy!! I HATE THIS PLACE!!!! I will post this review everywhere!!! Seriously just keep going down the road, make a left on ave 12, hop on the 41 s, get off at Herndon and make a right, left on blackstone and keep going until you see jeep on the left!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : David Lander
May 04, 2014

"customer service above and beyond"

- 1ps1

Last weekend I attended the POCC car show. I came from out of town, and the weather the day before the show was pretty stormy. Amer went above and beyond to help. I came to Madera a day early to avoid the bad weather, and Amer kept my car safe and dry at the dealership. Everyone was so nice to visit with at the bbq that Gill's hosted for the show attendees. They even met me there early in the morning so I coulld pick up my car for the show. Chris even came out to the show! I saw a picture of a car he restored, and hopefully he will enter it next year. He truly loves cars, and thats the kind of person you want to deal with when going to a dealership. I can't thank everyone enough !

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
July 18, 2013

"I entered the service are, I was greeted immediately by ..."

- renee67

I entered the service are, I was greeted immediately by Mr. Tavares with a "Good Morning," and a friendly smile. I told Mr. T I needed an oil change, he recommended the great deal that was going on ( four oil changes for 82.00 bucks). I took the great offer and was on my way 30 minutes later. ;)

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
July 16, 2013

"JR was very friendly, kind and did not come across as a..."

- rcerioni

JR was very friendly, kind and did not come across as a pushy salesman. He informed me about upcomming maintenance issues with what I felt was his honest opinion. Very refreshing new employee in your establishment!!! Kind regards, R. Cerioni

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
JR
July 11, 2013

"I did not catch his last name but J.R. in service was..."

- risinger555

I did not catch his last name but J.R. in service was very helpful, courteous, friendly and took care of my needs as well as offering me a 3 oil change special for my Duramax which will save me a tremendous amount of money down the road. Everybody I ran into while at the dealership was very friendly. A female employee even opened the door for me! I have already recommended this dealership to friends and family and I will bring my truck back for all of its service needs in the future.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
J.R.
March 26, 2013

"Service was excelant. We called and were able to get in..."

- jonnarae

Service was excelant. We called and were able to get in right away. We were only there for 20 minutes for an oil change and tire rotation.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lynnea A Pott
June 24, 2012

"Brought Van in because of noise, they stated it was rack..."

- J Knudson

Brought Van in because of noise, they stated it was rack and pinion, brakes, paid price plus 2 days rental. Got van back noise still there. Took backthey had 6 hours stated that they heard the noise but could not find it. I paid alot of money for unecessary work. Still van is not fixed. Very unhappy to waste money and still not fixed. I don't think they are honest, they were just guessing. Not sure I could depend on them to be honest.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
June 19, 2012

"I purchased my 2003 Jeep Grand Cherokee in November of..."

- teugenef

I purchased my 2003 Jeep Grand Cherokee in November of 2004. From day one I have always received top notch service and have NEVER been steered incorrectly with bad advice on service needs and/or parts. Mike Dusan, Service Advisor, is the reason for this. Mike always calls it the way it is, outlining the diagnosed issues, what it will take to resolve them, and he has always been spot on with timing and estimated costs. This is very rare these days. Honesty and customer dedication reaps the reward of devoted returning customers. Mike is this magnet. I live in El Portal, CA., just outside Yosemite Nat'l Pk, with a 1 Hour 50 minute 90 mile drive ONE WAY. I will never take my car anywhere else for service, as long as Mike is there. He is the main reason so many faithful customers continue to return. I have talked to other customers while waiting and they all say the same thing. THANK YOU MIKE for taking such good care of me, and others. I will be back.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
May 11, 2012

"I really appreciate the way Mike accommodates our service..."

- kirbstir

I really appreciate the way Mike accommodates our service needs. We purchased a new Ram diesel in 2009 and had it serviced at our local dealership. We were not satisfied with the way we were rudely treated and the service manager not honoring their estimates. I've had my truck serviced at Madera since and have been very satisfied. In fact we were so satisfied with the great service it helped us to decide on our new car we purchased this year. We bought a new Dodge Durango and are very satisfied with it. Just had our first service completed on it a the Madera dealership. It is worth the drive out of town to have both our Dodges serviced in Madera. Keep up the good work!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
1
1 - 10 of 16 results