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Gillespie Ford

Gurnee, IL

Overview
Reviews
Vehicles
4.7
491 Reviews
Call Dealership (847) 281-5507
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18834 West Grand Avenue

Gurnee, IL

60031

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Showing 491 reviews

April 30, 2024

Working with Ian has been my most professional buying experience ever and I’ve had a lot. Thank you for your responsiveness and great service! More

by VB
Recommend Dealer
Yes
Employees Worked With
Ian
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Helpful
April 21, 2024

My recent visit at the Gillespie Ford in Gurnee left me with a broken down vehicle, a seized motor and no work van to work out of. Getting this issue resolved with the management has been a painful experie More

by Roman Wlodarski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim
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Apr 23, 2024 -

Gillespie Ford responded

Very sorry that you are having vehicle ownership issues. We would like your vehicle with very high miles to run forever. We wanted to help you and offered you great solutions even though you only visited us this one time. We wish you the best.

Apr 24, 2024 -

Roman Wlodarski responded

After posting the above review I received a call from somebody that claimed they work for the dealership. During the conversation the person talked over me and was not interested in hearing out my case, rather attempting to blame me for the seized motor after the oil change was performed at the Gillespie Ford in Gurnee, IL. Before the conversation ended this Gillespie representative stated that he could get me additional $500 towards a new engine that I would have to buy and still pay for part of the new engine installation. Needless to say Gillespie Ford in Gurnee, IL is not interested in resolving the issue that has been ongoing for weeks now. As a local tradesman living in the area I've been without a vehicle that allows to support my family. Still looking to hear from the owner, Tom Gillespie....

Helpful
April 19, 2024

Edgar is AWESOME, from start to finish! Process was easy, transparent and seamless. Never set foot in the dealership, everything handled online and via phone. Response time and customer ser More

by khunter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edgar , Jim Lojas
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April 19, 2024

Ryan G tried giving me 4000 less for my trade in he wasted our time cake from 3 hours away for a explorer that wasn’t even on the lot More

by flocks-strep.08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan g
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Apr 23, 2024 -

Gillespie Ford responded

Thank you for your feedback. Please call our Senior Management staff at 847-244-9500, thank you.

Helpful
April 10, 2024

Edgar is hands down the best car salesman I have worked with thus far. He was communicative, prompt, understanding, and determined to find me the right car. I highly recommend using Gillespie Ford for any More

by sammywatters09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Huerta
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Helpful
April 02, 2024

Edgar dealt with Elmhurst Toyota in purchasing a new vehicle for my family. He helped prevent the Toyota dealership from trying to take advantage of the sale. Extremely grateful for Edgar and everything More

by neonevets
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edgar
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Helpful
March 29, 2024

Edgar is the most professional, courteous and respectful salesperson my wife and I have ever worked with. More

by jle427
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Adams, Brad Berman
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Helpful
March 28, 2024

Great people. Easy to do business with. Would definitely recommend them to others. Very transparent and trustworthy More

by Randazzojohn67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar and Jim are great to work with.
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Helpful
March 26, 2024

Worked with Edgar Huerta to acquire a Transit van for our not-for-profit organization. Edgar went above and beyond to meet our needs by seeking out exactly what we needed and acquiring it in a timely manner. More

by Jim Burket
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edgar Huerta
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Helpful
March 22, 2024

Excellent and very professional service. Edgar our sales coordinator was great! Thanks for your help! More

by Matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edgar
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Helpful
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