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Gillespie Ford

Gurnee, IL

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Reviews
Vehicles
4.9
615 Reviews
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18834 West Grand Avenue

Gurnee, IL

60031

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Showing 615 reviews

August 11, 2025

Chris in service referred me to Edgar in sale and he was fantastic. Cmax with low miles. More

by Les
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Edger
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August 11, 2025

Edgar was delightful. He’s been dealing with my son with all his cars and we can see why! White glove treatment. More

by Cheryl P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar
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August 11, 2025

Edgar was great throughout the entire process. It’s out first time buying from them and it won’t be our last! More

by Nelson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar
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August 01, 2025

Everardo took very good care of me. Very easy going and no stress at all. Thank you More

by Billrusso12
Recommend Dealer
Yes
Employees Worked With
Russo
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July 27, 2025

Our first visit to Gillespie Ford was a huge success. The professionalism of Pat the Floor Manager and Ian our Salesman made the who experience seamless. A huge thank you to both of them! Pat & Diane G. More

by Dgillespie6
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pat, Ian
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July 26, 2025

Everardo was extremely helpful and easy going. Highly recommend everardo if you head to Gillespie Ford More

by briandonnelly42
Recommend Dealer
Yes
Employees Worked With
Everardo
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July 23, 2025

Everardo was fantastic. Thank you very much. Highly recommend everardo. Bought a bronco sport badlands More

by marty-g-ross
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everardo
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July 19, 2025

My experience with Gillespie Ford was excellent. I would highly recommend them to anyone that wants an honest, fair, and customer service experience. This team could teach customer service to other More

by Tb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar, Mike
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July 12, 2025

Always a favorable and honest transaction. Absolutely the best sales team. Really appreciate the time and efforts shown by Edgar and David. Thanks again for a great car at a great price sold b More

by Ed K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar and David
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July 11, 2025

I have bought many vehicles from the dealership over the years and this week has been the worst experience I have ever had not with the sales team or anyone like that but with the service department as my v More

by Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caitlian
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Jul 12, 2025 -

Harold responded

So instead of the dealership, addressing the issue, their general manager, Nate Sanders sends me this I need that negative review taken down come on that’s gonna kill us So obviously, there is no regard to a customers needs as long as it doesn’t hurt the reputation of a dealership

Jul 12, 2025 -

Gillespie Ford responded

Harold, You want a different truck that can tow more so you are making up a story. You lied and said Ford was giving you $5000.00 for problems with your truck. They flat out turned you down. You lied and said you brought it in to two other dealers and had work done yet you could not provide the repair orders. We checked your warranty history and no work was performed at the other dealers that you mentioned. So Yes I asked you to take down your lies. Nate

Jul 12, 2025 -

Harold responded

I have told you everything that has transpired with his truck. You can believe whatever you want now you are just covering up for yourself considering you yourself have given me three loaners when my truck has been in the shop for the same thing you must think that people are stupid, but this is far from over like I said I will be reaching out to Ford credit Monday morning and now I will definitely be sending them a copy of text messages between me and you and you can explain to them. Your lies.

Jul 12, 2025 -

Harold responded

On a further note, if I was to look at this from a consumer perspective and a dealer perspective, I would be asking myself as a consumer after reading all this what I want to deal with this dealership, but then on a owner perspective after reading all this, I would be asking myself what kind of clown do I have as my GM because I would terminate him immediately

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