Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Gillespie Ford

Gurnee, IL

Overview
Reviews
Vehicles
4.9
607 Reviews
Contact Dealership
View Awards

18834 West Grand Avenue

Gurnee, IL

60031

Directions

By Type

Showing 607 reviews

July 12, 2025

Always a favorable and honest transaction. Absolutely the best sales team. Really appreciate the time and efforts shown by Edgar and David. Thanks again for a great car at a great price sold b More

by Ed K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar and David
Report | Print
July 11, 2025

I have bought many vehicles from the dealership over the years and this week has been the worst experience I have ever had not with the sales team or anyone like that but with the service department as my v More

by Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caitlian
Report | Print
Jul 12, 2025 -

Harold responded

So instead of the dealership, addressing the issue, their general manager, Nate Sanders sends me this I need that negative review taken down come on that’s gonna kill us So obviously, there is no regard to a customers needs as long as it doesn’t hurt the reputation of a dealership

Jul 12, 2025 -

Gillespie Ford responded

Harold, You want a different truck that can tow more so you are making up a story. You lied and said Ford was giving you $5000.00 for problems with your truck. They flat out turned you down. You lied and said you brought it in to two other dealers and had work done yet you could not provide the repair orders. We checked your warranty history and no work was performed at the other dealers that you mentioned. So Yes I asked you to take down your lies. Nate

Jul 12, 2025 -

Harold responded

I have told you everything that has transpired with his truck. You can believe whatever you want now you are just covering up for yourself considering you yourself have given me three loaners when my truck has been in the shop for the same thing you must think that people are stupid, but this is far from over like I said I will be reaching out to Ford credit Monday morning and now I will definitely be sending them a copy of text messages between me and you and you can explain to them. Your lies.

Jul 12, 2025 -

Harold responded

On a further note, if I was to look at this from a consumer perspective and a dealer perspective, I would be asking myself as a consumer after reading all this what I want to deal with this dealership, but then on a owner perspective after reading all this, I would be asking myself what kind of clown do I have as my GM because I would terminate him immediately

June 24, 2025

Quentin Handy From the time he said hello it was like we were friends from the beginning I made jokes and he laughed . after awhile I forgot why I was their. very polite offered my wife and i something More

by browning358
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quentin Handy
Report | Print
June 19, 2025

Hands down, Gillespie Ford provides an incredible experience in purchasing and maintenance. Their process is positive in all aspects and make vehicle ownership truly enjoyable. More

by E Gritzenbach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Huerta
Report | Print
June 19, 2025

Gillespie Ford provides an incredible experience for vehicle purchasing. From purchase to maintenance they have provided superb interactions and make vehicle ownership enjoyable! More

by E Gritzenbach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Huerta
Report | Print
June 18, 2025

Everardo did an amazing job helping us. Thank you for the great experience. Will definitely recommend More

by davisj314
Recommend Dealer
Yes
Employees Worked With
Everardo
Report | Print
June 17, 2025

Edgar was excellent to work with. He was kind, patient, and informative. I am glad we came here. More

by TaishiyaAllen
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Huerte
Report | Print
June 09, 2025

Great experience at Gellespie Ford. Working with Erarbo and Dan Will work with them on the purchase More

by Ryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
June 09, 2025

We where provided great service and given a pleasant experience all in all a 15 out of 10 More

by omarmenchaca98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everardo
Report | Print
June 05, 2025

Everardo helped me pick out a car and he was super helpful. The rest of staff was very helpful aswell and the process was easy and efficient! More

by Liz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everardo
Report | Print
1
2
...
61