Gillespie Ford

Scam artists! ! Do not deal with them or Jim Lojas New Car Manager. They stole my Mach E that I built in January 2002 that was shipped to them on 9-9-22. After ! Do not deal with them or Jim Lojas New Car Manager. They stole my Mach E that I built in January 2002 that was shipped to them on 9-9-22. After checking the emails from Ford they said dealer would contact me after car was ready. Waited a few days, finally reached out to dealer 9-14-22 only to find out they sold the car without emailing me or calling me. They have another Mach E sitting there just a different color same MSRP and refuse to sell it to me cause I called Jim out on all his lies. GO ELSEWHERE!! Already filed a complaint with a FORD representative. COMPLETE JOKE of a dealership. More

Bought a new car Dec. 2020 and had good service. Ordered a truck and bought it Oct. 2021 got an "OK" deal. Ordered 2022 Explorer ST and when it came in they wanted 10k ove 2020 and had good service. Ordered a truck and bought it Oct. 2021 got an "OK" deal. Ordered 2022 Explorer ST and when it came in they wanted 10k over sticker. Would have been the third car in a year I bought from them. They did a good job trying to rip me off. I won't go back. They really are terrible on customer service now. Basically told me if I didn't buy my car they would sell it to the next guy for 10k over sticker. So I told them to keep it. Bottom line. The manager is just greedy. Salesman was good and treated me well. Manager and owner are less than desirable. Don't waste your time going there. More

We went to Gillespie Ford and saw Dan Marino. We had a 2006 Ford Explorer and were looking for a newer car. Dan found us the perfect car, a 2021 Ford Explorer, he is so easy to deal with and an We had a 2006 Ford Explorer and were looking for a newer car. Dan found us the perfect car, a 2021 Ford Explorer, he is so easy to deal with and answers all my questions, and has gone above and beyond. We are very pleased with our experience with him. Judy & Richard Jenels More

Dan Martino was my salesman … nice easy sales process … answered my questions and needs … test drive 2 trucks … purchased the one I wanted. So far … all is good answered my questions and needs … test drive 2 trucks … purchased the one I wanted. So far … all is good More

Although the supply of new and used cars are at an all time low. The dealers were able to help my son find his first car. They made us a positive experience. I would recommend to anyone looking for a car. time low. The dealers were able to help my son find his first car. They made us a positive experience. I would recommend to anyone looking for a car. More

I ordered my Maverick in July, followed it through the whole process, waited for the delivery, and I was told late Saturday I could pick it up between one and nine on Monday which is today. I read the rev whole process, waited for the delivery, and I was told late Saturday I could pick it up between one and nine on Monday which is today. I read the reviews, so I’m not surprised they sold it to someone else early this afternoon. I questioned their MSRP of $26,815.00 when the sticker said $24,315.00. Do yourself a favor and not take a chance with Gillespie Ford of Gurnee. They lie, deceive, and give Ford dealerships a bad name. More

I am updating a review I already posted. I want to start with saying that Chris in finance is great, definitely went above and beyond. However I would never recommend to anyone to purchase a car from here. with saying that Chris in finance is great, definitely went above and beyond. However I would never recommend to anyone to purchase a car from here. I have had nothing but problem after problem. After having to have my windshield replaced because of a giant scratch across the entire window from bad wipers, now I am being told I have to replace my rear window because the rear defogger tabs are broken off the window. Did I mention that they “fixed” this before I purchased the car, however the GM dealership said they cannot be fixed, the whole window has to be replaced and that is why their repair did not last more than 2 months. So every time I use my remote start my alarm goes off because it thinks my glass is broke, so that’s fun!! And don’t be fooled by the crap warranties they sell either, I purchased the best warranty they offer and apparently it’s not covered. Go figure. They must not even inspect their vehicles, and certainly do t fair to sell someone something that has been properly fixed before they leave the lot with it. Worst purchase ever. Buyer beware More

We are real happy with the service department. Caitlin keep us informed to what was going on with our Flex. Let us know it would not be ready until the next day because it needed an alignment after recal keep us informed to what was going on with our Flex. Let us know it would not be ready until the next day because it needed an alignment after recall repairs were done. we've taken our vehicle there several times. So kudos to the service department. Keep up the good work. Invoice #209643 More