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Gillespie Ford

Gurnee, IL

4.9
608 Reviews
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18834 West Grand Avenue

Gurnee, IL

60031

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Showing 608 reviews

February 26, 2023

I loved the personalized attention and customer care from both Marc and Nate! They took great care of both me and my car. More

by Chemgirl1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Anthony
Mar 01, 2023 -

Gillespie Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Daniel Macias dmacias@gillespieford.com

February 02, 2023

I had a great experience with this dealer. I was immediately greeted upon walking in through the door, and was shown a comprehensive amount of vehicles within my budget. They worked with me to More

by dm3580
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Zradica
Feb 07, 2023 -

Gillespie Ford responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Daniel Macias dmacias@gillespieford.com

February 02, 2023

I originally wrote a good review for Gillespie, but just found they added a $2,899 treatment to our purchase agreement that we did not know about and they didn't give us a copy of the alleged treatment with More

by jbarna06
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jim Lojas
Feb 02, 2023 -

Gillespie Ford responded

As discussed, both of you had full knowledge of the treatment and both of you signed for it on several documents. You clearly knew about it.

January 18, 2023

Caitlin set the tone for the experience. She was kind, helpful, and... well informed. (she knew her stuff!) Then, each person I dealt with had the same polite, helpful service. From the More

by jdolphin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin
Jan 23, 2023 -

Gillespie Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Daniel Macias dmacias@gillespieford.com

January 14, 2023

Joe in sales was great to deal with, talk to during the test drive and negotiations. Nate, the sales manager, was also great to deal with and talk with while we were waiting for all the paperwork to be re More

by DC Customs
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Laspisa, Nate Sanders
Jan 19, 2023 -

Gillespie Ford responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Daniel Macias dmacias@gillespieford.com

December 20, 2022

Their courteous staff kept us informed every step of our service process. The work we need for our car was performed on time and budget. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristie
Dec 23, 2022 -

Gillespie Ford responded

Dave, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Daniel Macias dmacias@gillespieford.com

December 08, 2022

Easy to work with. Made the transaction as quick as possible. Very friendly. I .would definitely recommend More

by VictoriaManda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe L. ?
Dec 13, 2022 -

Gillespie Ford responded

Thank you for this amazing review, Victoria! I really appreciate your business. Sincerely, Daniel Macias dmacias@gillespieford.com

October 05, 2022

Great experience. Saw the car I wanted and visited the dealership to finalize pricing per the website’s instructions. When the vehicle finally arrived, they offered a More

by Jdb1908
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Martino, Shane Adams
Oct 12, 2022 -

Gillespie Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Marketing Director

October 02, 2022

Test drove and ordered a bronco with this place, 13 months ago. It finally came in while I was out of town. The salesman told me they add $10k over msrp, after the car had finally arrived. I disagreed More

by Johnmurphy2428
Price
Recommend Dealer
No
Employees Worked With
Dan, Steve, Nate
Oct 03, 2022 -

Gillespie Ford responded

You are correct, it is not your vehicle.If you had a bill of sale from us we would have honored that. We tried to work on a better trade allowance for you but your trade-in had a Salvage title from a major insurance loss. You did not have a price agreement. You had specified a configuration that was built. There was no contract that stated you were buying at a specific price and no contract that guaranteed you would get a Bronco.The Ford site specifically stated that your price could be above, at, or below MSRP and you were to come in and secure your price with a bill of sale. You did not do that.Used Broncos are selling for $10K to $20K over the original MSRP with thousands of miles on them and you want our new one for a lot less than a used one. Sorry, we couldn't make it work. Best, Marketing Director

September 15, 2022

Scam artists! ! Do not deal with them or Jim Lojas New Car Manager. They stole my Mach E that I built in January 2002 that was shipped to them on 9-9-22. After More

by letsgamble23
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Lojas
Sep 20, 2022 -

Gillespie Ford responded

Ryan, You indicated months ago that you were not interested in the Mache you had originally ordered. Nonetheless, we offered you another identically priced unit and you vulgarly refused. Best of luck to you.

Sep 20, 2022 -

letsgamble23 responded

Wow, two more lies by you Jim. You never contacted me period about my Mach E so that’s 1 lie. When did we talk? Never, I had to call you to find out you sold my car without my consent. and 2 you never offered me anything. You mentioned you had one but never told me I could have it cause I called you a liar and you didn’t seem to enjoy that. It’s called Karma Jim and it will eventually find a person like yourself who lies on a daily basis. Just wait!!!!

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