Gillespie Ford

The Service Department is outstanding ! Kristy Murphy (Service Advisor) always delivers the highest level of customer care & satisfaction. The Service Manager (Heather) always strives to provide top-notc (Service Advisor) always delivers the highest level of customer care & satisfaction. The Service Manager (Heather) always strives to provide top-notch customer service & quality workmanship. More

The worst dealer ever! I would give out zero star! I had a car accident recently and my car was totaled. I was looking for used car and found a used car (2007 Honda Pilot) from Gillespie Ford. The sales per a car accident recently and my car was totaled. I was looking for used car and found a used car (2007 Honda Pilot) from Gillespie Ford. The sales person who sold us that car told us the car has clean report and no mechanical problems. We also questioned why the car has engine light on, and he told us it’s just the indicator isn’t right, the mechanic team just finished the checkup on the car and no issues. So we made the purchase. In 3 weeks, we received a letter from DMV requesting emission test. The emissions test failed. So we took it to the body shop, and the repair estimate is $1845 in order to pass the emissions test. On top of it, the body shop told us the car’s engine has problems and requesting $200 for engine checkup fee. We don’t want to spend extra money on such an old car, but without passing emission test, we can’t get the license plate and registration thus can’t use the car. I called the sales office many times, the sales team refused to handle it. Now we got stuck with a piece of junk!!! More

We take our work trucks there. Chris is always read to help any way he can and keeps us informed of the status of the repairs. Great service and work done here. help any way he can and keeps us informed of the status of the repairs. Great service and work done here. More

Twice changed something in my truck that it was nor even broken...paying a lot of money for the work done...when the truck died for the 3rd time the battery was changed and that was it...liers and thief tha broken...paying a lot of money for the work done...when the truck died for the 3rd time the battery was changed and that was it...liers and thief that's what you are getting in this place More

Bait and switch Called to ask about a car today They said all cars at msrp no discounts I went in the price now was msrp plus $1,290 **** up.I Asked why the manager on duty ************* from behind his fron all cars at msrp no discounts I went in the price now was msrp plus $1,290 **** up.I Asked why the manager on duty ************* from behind his front desk because I canSo first payment quote was 507 We left they called us back New payment 467 then 465 Left with payment of 449 Last time I felt this bad buying a car was like in the 80s I really cant believe these dealers are you still resorting to the 1980s way of selling cars. Also we had a ****** offer to buy our car ***** ****** told us dealers can take that Sell it to ****** and ****** gives them like 200 more So our cash offer from ****** 16,600 Dealer only gave us 15,700. Do now they will make at least 1,100 from ****** This dealership in my opinion lacks leader ship I asked for the owner ******* he was not there asked if ******* can contact me they said thats not possible.. More

Checking in is always quick and easy and I leave with a clean working truck. This is my go to place to service my f 150. clean working truck. This is my go to place to service my f 150. More

I had to have my oil changed in my vehicle. The appointment was scheduled and the oil was changed in an efficient and timely manner. They did what they promised at an excellent price. They have THE appointment was scheduled and the oil was changed in an efficient and timely manner. They did what they promised at an excellent price. They have THE BEST communication skills. I will definitely be back and would recommend this facility if you are in the market for any service work or purchasing a vehicle. More

Great place to purchase an automobile. Salesperson was very knowledgeable and outgoing. He walked us thru every step to insure our satisfaction in our purchase. very knowledgeable and outgoing. He walked us thru every step to insure our satisfaction in our purchase. More

Absolutely amazing experience. Great Price, Excellent communication. Fernando knocked it out of the park. Very painless paperwork process. Other dealers should take notes. Fernando showed my family how t communication. Fernando knocked it out of the park. Very painless paperwork process. Other dealers should take notes. Fernando showed my family how to use all the features and technology. thank you very much More

Am looking for a F-150, none I'm interested in where I live. Began internet shopping and found a 2020 F-150 I was very interested in at Gillespie Ford, three hours from me. Spoke with several staff memb live. Began internet shopping and found a 2020 F-150 I was very interested in at Gillespie Ford, three hours from me. Spoke with several staff members over three days. Two separate salesmen refused to negotiate by phone, were rude and condensing. One sales person would not release factory invoice and stated would only deal if I came in. Another individual who knew nothing about me asked if I could come in for a test drive at 7:30 in the evening during a snow storm. Clearly Gillespie Ford does not communicate internally and will only deal with customers if they come into their dealership for their advantage. More