Gillespie Ford

Excellent experience Pete was and will be my go to for all my vehicle needs! He is very relaxed about his approach as well as informative about what you are buying. Pete i Pete was and will be my go to for all my vehicle needs! He is very relaxed about his approach as well as informative about what you are buying. Pete is an all around good person from my point of view with talking with him and I ultimately bought a new 2017 Ford F-350 from him and I couldn’t be happier with the purchase and I will tell everyone about how happy I am with Gillespie Ford More

Caused damage and didn't even apologize I've had an absolutely terrible experience with Gillespie Ford. I bought my car at Gurnee Ford (prior management) in 2012 and had a great experience t I've had an absolutely terrible experience with Gillespie Ford. I bought my car at Gurnee Ford (prior management) in 2012 and had a great experience then. However, under new management, the customer service is not up to par. I scheduled service for a specific reason and was told after 30 minutes that the repair they attempted was unsuccessful because I had a leak -- which was what I had originally told them when I scheduled the appointment and again when I arrived on site. They then proceeded to fix the leak. A few hours later, I had to get towed back to the dealership because they hadn't plugged in a part which caused my car to break down. Per consultation with another mechanic, I'm lucky that it broke in a parking lot and not on the highway as the part that was left unplugged can cause significant damage and danger when driving at high speeds. At the advice of my bank, I disputed the charges for the original service as it was not up to the service standard that was expected. And now I'm getting angry phone calls from the dealership telling me that I have no right to be angry or upset (or dispute the charge) because they ultimately fixed it. Yes - they fixed it AFTER they broke it and after several hours of my time following up. All I was looking for when the issue originally happened was an apology and some form of compensation for the time, stress, and danger that I was put in as a result of the original service and I would have been a happy customer. Instead, I get told that I am wrong and they they did me a favor by 'fixing' their mistake for free. More

Patient, informative and willing to work with us We just brought home our 2018 Ford Explorer that we special ordered through Gillespie Ford and we love it! Steve Zradicka really knows his way aroun We just brought home our 2018 Ford Explorer that we special ordered through Gillespie Ford and we love it! Steve Zradicka really knows his way around the Ford website to get all of the upgrades that we wanted for the best price. He is extremely patient and does a great job explaining all of the new features offered by Ford. The entire staff at Gillespie Ford made buying our new vehicle a pleasant experience. More

One of the best dealership experience ever They listened to what I wanted in a car and found a great vehicle for my family. I felt at ease talking to Steve. They made me feel comfortable while They listened to what I wanted in a car and found a great vehicle for my family. I felt at ease talking to Steve. They made me feel comfortable while waiting. Very willing to work with me to obtain our van. Love this place alot and will strongly recommend to friends and family More

Great personal service! Our first time here on Saturday. Met Pete and Joe in the lot and asked about a used truck they had. It was sold earlier that day but they just got a t Our first time here on Saturday. Met Pete and Joe in the lot and asked about a used truck they had. It was sold earlier that day but they just got a trade in we might be interested in. Took it for a test drive and we were sold. Pete was fantastic and answered all our questions. Him and Joe made us feel like family. No pressure just straight answers. We are very happy with our truck and the personable team. They went beyond to make us comfortable with the sale. Even the finance man, George, made sure we were taken care of. Thank you all for your hard work. Love our 2007 Chevy quad cab pickup truck. More

A long way from home but worth the trip After looking at the vehicle online, I drove an hour to go see it and it was just as described. Great sales team walked me through every step of the p After looking at the vehicle online, I drove an hour to go see it and it was just as described. Great sales team walked me through every step of the process and showed me comparable vehicles. I was given top dollar for my trade-in and purchased a couple of great aftermarket products. Financing was a fair and easy process... First Class Service and worth a trip for me! More

Will do anything need ed to make you happy I truly felt Steve and the team would do anything to make me happy. This was the best group I ever had the pleasure working with I truly felt Steve and the team would do anything to make me happy. This was the best group I ever had the pleasure working with More

Easy and fair Was looking for a car for my daughter who was away at school and time was limited. Chris Einterz had the used car I was looking at certified and in my Was looking for a car for my daughter who was away at school and time was limited. Chris Einterz had the used car I was looking at certified and in my possession in no time. Price was fair and my kid was very happy with her new vehicle. More

Bought a very nice new car Bernie sold me a 2018 Hybrid Fusion at a very fair price. He was pleasant to work with and did what he could to make our deal happen. Thanks Bernie! Bernie sold me a 2018 Hybrid Fusion at a very fair price. He was pleasant to work with and did what he could to make our deal happen. Thanks Bernie! Don S. More

Great service again We always go to Gillespie Ford for all our automotive needs. Service manager Chris Hueckstadt once again exceeded expectations with outstanding atten We always go to Gillespie Ford for all our automotive needs. Service manager Chris Hueckstadt once again exceeded expectations with outstanding attention to all our concerns. I trust his insight & analysis on required work. As long as Chris is on the job I will continue to count on Gillespie as our dealer of choice! More