Gillespie Ford

Service 1st time experience Just want to commend an exceptional employee who was so helpful courteous and pleasant and made my first time visit a excellent experience. I was ap Just want to commend an exceptional employee who was so helpful courteous and pleasant and made my first time visit a excellent experience. I was apprehensive about taking my vehicle to an unfamiliar dealership and Patricia Steidtman was very helpful and made sure I was informed on repair cost and kept me informed every step of the way. . Great Job Pat! More

Steve C was a great help. This was a pleasant experience. Steve was knowledgable and I didn't feel rushed when I was making my decision. Not a bad experience for buying a car. This was a pleasant experience. Steve was knowledgable and I didn't feel rushed when I was making my decision. Not a bad experience for buying a car. More

Worth the drive I called as soon as they opened about a 2010 Ford F-150 Lariat and was kindly helped by Evelyn who assured the truck would be there after my 2 hour dr I called as soon as they opened about a 2010 Ford F-150 Lariat and was kindly helped by Evelyn who assured the truck would be there after my 2 hour drive. I was quickly greeted by Steve Norton who went above and beyond to help me through the whole process. I had a trade in, which was quickly and fairly appraised. Overall, I would make the drive again, and would recommend to family and friends to make the drive as well. More

Dealer Delight My wife and I purchased a new 2017 Escape. Had a budget, looked at a couple and pulled the trigger on ours. Steve our salesperson was very accommodati My wife and I purchased a new 2017 Escape. Had a budget, looked at a couple and pulled the trigger on ours. Steve our salesperson was very accommodating and worked hard to stay in our budget. In the end, we got what we asked for and could not be happier. Thanks again to everyone at Gillespie Ford. We will be back. More

Diesel Service I had my Super Duty 6.4L serviced in July when were visiting friends nearby. I found their service writer friendly and helpful. Servicing of my truc I had my Super Duty 6.4L serviced in July when were visiting friends nearby. I found their service writer friendly and helpful. Servicing of my truck was done quicker than they had told me when I arrived. The waiting room was comfortable and clean. We left the next day to continue our trip to Michigan and I noticed that my truck was leaving spots of oil after being parked. Since we were not close to Gillespie I took my truck to the closest Ford dealership. They found that the gasket on the oil plug was cracked; something that had either happened when I had my oil changed or at least the tech should have notice that it was cracked when he changed my oil. I was still on the road for another three weeks and when I returned home I wrote a letter to Gillespie requesting reimbursement for what I felt was their mistake. They followed up quickly with the reimbursement. Other than that, I am please with my experience at Gillespie Ford. More

Amazing customer service I live in Libertyville and drive to Gurnee past other Ford dealers to have my truck serviced at Gillespie Ford. Chris Hueckstaedt in the service depar I live in Libertyville and drive to Gurnee past other Ford dealers to have my truck serviced at Gillespie Ford. Chris Hueckstaedt in the service department knows exactly what my truck needs and doesn't try to sell me things I don't want. Everytime I pick my truck up it's washed and clean. This is an amazing dealership. More

The dream team MIchael and his team provided unparralled customer service. I have purcased a few cars from him and each time he manages to exceed my expectaions. C MIchael and his team provided unparralled customer service. I have purcased a few cars from him and each time he manages to exceed my expectaions. Chris was very thorough and patient with me as he explained all of the features of the car while Marko changed up the plates in record time. Please extend my thanks to them both as well as Jim and Joe. Most of all, I wanted to thank them for finding me the perfect car, again. More

Unsatisfied I walked in and gave the salesman a specific transmission and trim that I wanted. Having done my research in advance, I knew this was a car that was I walked in and gave the salesman a specific transmission and trim that I wanted. Having done my research in advance, I knew this was a car that was not available. Not being sneaky but it provides me with the opportunity to know how knowledgeable the salesman is. It took him about 10 minutes of looking online to figure it out then we moved on to what I needed. I was a bit surprised that after talking through the options, he did not know what the options were for the different trims. I did find a car on the lot that suited my needs and I made the purchase. The salesman pointed out to me that it would be cheaper for me to get new plates rather than transfer as they were a few months from expiration. Good job! You are working on an A+ rating! Finance did not offer me the ford 0% interest loan and in fact with a very high FICO score I got a 4.8% loan which is ridiculous! I made the mistake of telling him that I would pay it off in 6 months so therefore I got hosed on the loan. Lesson learned for the next time I buy a car. After the transaction was complete, it came to the plates. The salesman was pushing to have them transferred. He stated it twice before I had to jump in and remind him of how he told me I needed new plates to save money. You just lost your A+ rating for trying to switch it up. The sales manager made it right and I got new plates. I was told I would get a second key in a week. 2.5 weeks later, I call to inquire. Apparently it was not ordered but the young lady promised me it would be in and it was. She also stated I would have a loaner for the service time however when I went there, it became an issue and I was told they dont provide loaners for this type of service. Just give me what you promised!!! Eventually it was worked out and I got the loaner and picked up my car and the second key the next day. So my first service was not without an issue. If this is a sign of how it is going to be, I will not return. My money and time is valuable and I will not waste it on being promised one thing and having to deal with drama to get it. More

Great Service Steve and is great! Would recommend his awesome service and help we wold recomend this dealership. Steve was very helpful in finding the car we were l Steve and is great! Would recommend his awesome service and help we wold recomend this dealership. Steve was very helpful in finding the car we were looking for. At a great price . More

Jerome is the best. Just a couple of days ago we bought a new Explorer from Jerome. Jerome knows everything about the ford explorer. He was friendly and helpful. I was Just a couple of days ago we bought a new Explorer from Jerome. Jerome knows everything about the ford explorer. He was friendly and helpful. I was actually able to relax and completed the car buying process in less than three hour. Because Jerome and Kyle made me feel like a million bucks during the buying process, I will continue to use this dealership. I see a bright future for Jerome and Kyle. I also thought the finance manager was helpful, knowledgeable, and professional. More