Gillespie Ford

Outstand customer service from Mazur! This salesman was the perfect tempermant! It was a nice experience purchasing a truck from him! Thanks again!!?? if your looking for fair pricing wit This salesman was the perfect tempermant! It was a nice experience purchasing a truck from him! Thanks again!!?? if your looking for fair pricing with a quality sales person go to this dealership! More

Happy such good people are so close by! Yesterday, I had to stop in for a squeaking noise which appeared after another dealership did some work to my car. Even though they were trying to Yesterday, I had to stop in for a squeaking noise which appeared after another dealership did some work to my car. Even though they were trying to address someone else's work and even though I didn't buy the car there and EVEN THOUGH my first visit was for something petty, Aaron in service made me feel like I was the only person in his world. When I came in, I said that I had an hour, but I was prepared to leave the car if it would take longer and they were able to shuttle me to work in Gurnee. Aaron said that wouldn't be an issue and to let him know if my time was getting close. After about 50 minutes, I figured I had better get moving, so I went back out to the service drive to ask for a shuttle ride. Aaron went in back to get a porter and returned to tell me my car was in the wash and would be up shortly! So, not only did they treat me well, get me in and out quickly, and give my car a wash & vacuum, they also managed to fix the issue (LOL)! I'm grateful to Aaron and the team there - I drive past another Ford dealership on my way to work and have a working relationship with the service department at a third, further south. However, Gillespie Ford has certainly earned my business for any warranty, maintenance, or service needs! More

cecilio Best sales rep,ever,we've work with cecilio several times,he's our favorite,and will ask for him everytime,sincerly,James and Deborah van xxxx Best sales rep,ever,we've work with cecilio several times,he's our favorite,and will ask for him everytime,sincerly,James and Deborah van xxxx More

very good experience We purchased our vehicle from Cheyne the Internet sales and it was very good experience. Very friendly, knowledgeable. . We couldn't decide on which We purchased our vehicle from Cheyne the Internet sales and it was very good experience. Very friendly, knowledgeable. . We couldn't decide on which fusion to purchase but Cheyne hsd great patients with us. Would highly recommend Cheyne and Gurnee Ford. More

Changed agreed upon price, without informing me. BEWARE OF BAIT & SWITCH! Had an agreed upon verbal price for Explorer and when the paperwork came out it was $600+ more than the agreed upon price BEWARE OF BAIT & SWITCH! Had an agreed upon verbal price for Explorer and when the paperwork came out it was $600+ more than the agreed upon price and Ricky didn't tell me, I had to subtract the trad-in and rebates to figure it out, He said they were not making enough on the vehicle so they bumped up the price without telling me. Also a very good "Good cop,bad cop" OR "Good salesman, Bad Manager" show More

BEWARE OF RAISING AGREED UPON PRICE! BEWARE OF BAIT & SWITCH! Had an agreed upon verbal price for Explorer and when the paperwork came out it was $600+ more than the agreed upon price BEWARE OF BAIT & SWITCH! Had an agreed upon verbal price for Explorer and when the paperwork came out it was $600+ more than the agreed upon price and Ricky didn't tell me, I had to subtract the trade-in and rebates to figure it out, He said they were not making enough on the vehicle so they bumped up the price without telling me. Also a very good "Good cop-bad cop" OR "Good salesman-Bad Manager" show More

EXCELLENT SERVICE DEPARTMENT!!! Lost power on toll road!! coasted to stop on Milwaukee Ave. Car towed to Gurnee Ford. What an experience. Service dept. took the time to fit us in Lost power on toll road!! coasted to stop on Milwaukee Ave. Car towed to Gurnee Ford. What an experience. Service dept. took the time to fit us in (2002 Merc. ) and PETE the service tech. put computer on the engine.Within several minutes, he had determined that problem did not involve fuel pressure. He opened the hood and found the air filter compartment loose. Disassembled part of filter hose and IMMEDIDATELY found an obstruction that was causing the problem. Started the car and then drove car into service bay to check on other possible problems -none existed. They had us on our way in less than one hour! Total fee was for the inspection alone. Had the opportunity to take advantage of situation with stranded owner, but their honesty, integrity and professionalism was very obvious. THANKS GURNEE FORD - THANKS, PETE!! Saved the day! Car actually runs much better since this emergency service!!! More

I've had my F150 there many times and have not been disappointed yet. The truck's ready when they told me it'd be ready. They don't come back with three more things the truck 'needs' right now. And disappointed yet. The truck's ready when they told me it'd be ready. They don't come back with three more things the truck 'needs' right now. And they don't gouge me on pricing. More

Chris helped me decide on the needed repairs for my CRV. He is extremely helpful and courteous. I would recommend Gurnee Ford to anyone looking for a complete service department. He is extremely helpful and courteous. I would recommend Gurnee Ford to anyone looking for a complete service department. More

Mis-diagnosed service repair resulting in a $500 + expense and the problem not being repaired. Asst. Service Manager never asked how situation could be resolved. Service manager was arrogant in his at expense and the problem not being repaired. Asst. Service Manager never asked how situation could be resolved. Service manager was arrogant in his attitude and defiant when questioned about repairs More